# Job Description: Assistant Manager – Master Data Management (ETP)
**Job Code:** 433069\
**Location:** Chennai\
**Experience:** 7–10 Years\
**Band:** BPO 4\
**Salary:** Up to ₹12 LPA\
**Industry:** BPO\
**Function:** HR Operations / Master Data Management
## Job Summary
We are looking for an experienced **Assistant Manager – Master Data Management (ETP)** to oversee employee master data administration across HR, payroll, timekeeping, and benefits systems. The role focuses on ensuring data accuracy, process compliance, timely transaction processing, and seamless integration across systems such as ADX, WinTeam, and LISA.
The ideal candidate will have strong expertise in HR operations, payroll support, employee lifecycle management, data reconciliation, and audit activities. The role requires effective coordination with Payroll, Benefits, IT, and HR Business Partners to maintain data integrity and support end-to-end employee lifecycle processes.
## Key Responsibilities
### 1\. Employee Master Data Management
- Manage employee master data updates, including cost centers, compensation changes, pay rate adjustments, union codes, office locations, supervisors, and job titles.
- Oversee employee job changes, promotions, demotions, transfers, and primary job number updates across the same and different locations.
- Ensure all employee data changes are processed accurately and within defined timelines.
- Coordinate with the Benefits team for all union code changes that may impact employee benefits.
### 2\. Employee Lifecycle Management
- Review and process new hire records, promotion validations, and employee transfers.
- Manage Leave of Absence (LOA), return-from-leave transactions, Return of Equity (ROE), terminations, reactivations, and employee status changes.
- Oversee subcontractor records and personal action requests.
- Ensure employee lifecycle transactions are completed in accordance with established procedures and service-level agreements.
### 3\. Data Reconciliation and Reporting
- Review and analyze data fallout reports between ADX, WinTeam, and LISA, as applicable.
- Identify discrepancies, perform root cause analysis, and ensure timely correction of data inconsistencies.
- Reconcile HR, payroll, and benefits-related data to prevent downstream processing issues.
- Monitor data quality trends and support continuous improvement initiatives.
### 4\. Compliance, Audits, and Quality Assurance
- Conduct periodic and ad-hoc reviews of anniversary bonuses, pay rates, job data, and employee master records.
- Validate benefits-related changes arising from union code updates.
- Ensure compliance with applicable labor regulations, union agreements, internal policies, and organizational standards.
- Maintain audit-ready documentation and support internal and external audit requirements.
### 5\. Employee Information Administration
- Review and process employee personal information changes, including addresses, email addresses, and phone numbers.
- Validate direct deposit and banking information updates, along with Social Insurance Number (SIN) changes.
- Ensure sensitive employee information is handled securely and confidentially.
### 6\. Stakeholder and IT Coordination
- Raise, track, and manage IT service tickets related to employee information updates and system access dependencies.
- Collaborate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data-related issues.
- Ensure timely communication and resolution of process exceptions and system discrepancies.
### 7\. Process Management and Continuous Improvement
- Monitor process accuracy, productivity, turnaround times, and service-level adherence.
- Identify opportunities to improve data quality, operational efficiency, and process standardization.
- Support documentation of standard operating procedures (SOPs) and implementation of process improvements.
- Provide operational guidance and support to team members, as required.
## Required Skills and Competencies
- Strong knowledge of HR operations, payroll inputs, and end-to-end employee lifecycle management.
- Hands-on experience with HRIS, payroll, and timekeeping systems such as ADX, WinTeam, LISA, or similar platforms.
- Excellent analytical, data reconciliation, and problem-solving skills.
- Experience in employee master data maintenance, data validation, and audit processes.
- Strong stakeholder management and cross-functional coordination skills.
- Ability to manage complex transactions, resolve discrepancies, and prioritize multiple tasks.
- Strong attention to detail, confidentiality, and compliance awareness.
- Good communication, reporting, and process management skills.
## Preferred Qualifications
- Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.
- 7–10 years of experience in HR Operations, Payroll Operations, Master Data Management, or Order Management.
- Experience handling complex employee lifecycle transactions and HR data reconciliation processes.
## Important Eligibility Criteria
- **Ex-TCS employees are not eligible to apply.**
- PAN and Date of Birth (DOB) are mandatory for profile creation.
## Candidate Profile
Candidates with 7–10 years of relevant experience in HR Operations, Master Data Management, or Payroll Operations, along with strong data reconciliation and stakeholder coordination skills, are encouraged to apply.
**Interested candidates meeting the eligibility criteria may apply for this opportunity.**