Job Title : Team Lead – Employee Benefit

Role Overview

We are looking for a Team Lead – Employee Benefit with 6–10 years of experience in claims reimbursement, especially travel claims. The candidate will be responsible for managing a team of processors, reviewing claims, handling stakeholder queries and escalations, and ensuring SLA and KPI targets are consistently achieved.

Key Responsibilities

• Review claims processed by the team for accuracy and completeness.

• Act as the SPOC for stakeholders, addressing inquiries and providing updates.

• Guide and manage the team of claims processors.

• Monitor and improve team performance.

• Analyze claims to identify trends, potential fraud, errors, and improvement areas.

• Handle and resolve escalations.

• Publish performance reports and metrics to leadership.

• Maintain proper process documentation.

• Ensure effective cross-skilling of resources.

• Ensure SLA and KPI targets are consistently met.

• Work under pressure while meeting defined timelines.

Mandatory Eligibility

• 6–10 years of relevant experience.

• Experience in claims reimbursements, especially travel claims.

• Experience in team handling / Team Lead responsibilities.

• Commerce Graduate.

• Strong communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and meet timelines.

• Good collaboration and stakeholder-management skills.

• Customer-centric approach.

• Experience with MS Excel, MS Outlook, and SAP.

Technical Skills

• MS Excel

• MS Outlook

• SAP

• Claims Processing

• MIS / Performance Reporting

Key Skills

• Claims Processing & Reimbursement

• Travel Claims

• Team Management

• Stakeholder Management

• Escalation Management

• SLA & KPI Management

• Analytical & Problem Solving

• Process Documentation

• Performance Reporting

• Fraud Identification

• Cross-Skilling

Education

Mandatory: Commerce Graduate

Important Candidate Eligibility

• Experience: 6–10 Years

• Relevant Experience: Claims reimbursement / Travel claims

• Team Handling: Required

• Education: Commerce Graduate

• MS Excel: Required

• SAP: Required

• MS Outlook: Required

• Strong Communication: Required

• Ex-TCS Employees: Cannot apply

• PAN & DOB: Required for profile creation