Job Description: Delivery Manager – Capital Markets

Job Code: 435608

Location: Thane, Maharashtra

Experience: 10–15 Years

Band: BPO 5/6

Salary: Up to ₹20 LPA

Industry: Capital Markets / Financial Services

Qualification: B.Com, M.Com, MBA (Finance), ICWA, or CA

Job Summary

We are seeking an experienced and results-oriented Delivery Manager – Capital Markets to lead the Company Financials Delivery function across global delivery centers. The ideal candidate will have strong expertise in equity capital markets, financial information services, financial statement analysis, and large-scale team management.

The role involves managing global delivery operations, leading teams of 100–200 professionals, ensuring timely and accurate delivery of financial reports, maintaining client relationships, managing P&L, and identifying opportunities for business growth and operational improvement.

Key Responsibilities

Manage end-to-end delivery of Company Financials within the Equity Capital Markets team across global delivery centers.

Ensure timely, accurate, and high-quality delivery of company financial reports and other financial information services.

Lead and manage teams of 100–200 employees across multiple business streams, geographies, time zones, and cultures.

Apply strong knowledge of equity capital markets, capital market products, company financial reports, broker and analyst reports, and fixed-income products, including corporate bonds.

Read, interpret, and analyze financial data, company financial statements, and financial documents.

Lead client meetings and discussions, acting as the primary delivery owner and single point of contact (SPOC).

Monitor and manage client-defined Service Level Agreements (SLAs), internal performance metrics, and daily operational indicators.

Drive productivity, service quality, and continuous performance improvement initiatives.

Provide leadership, coaching, mentoring, and performance feedback to individuals and teams.

Build and maintain strong relationships with internal and external stakeholders to meet business requirements.

Manage the cluster's Profit and Loss (P&L), including operational performance, resource utilization, and cost efficiency.

Plan staffing, resource allocation, and training requirements to support business needs.

Identify new business opportunities and support cluster growth through effort estimation, validation, and pricing.

Participate in strategic projects, process optimization, and continuous improvement initiatives.

Foster a culture of accountability, integrity, collaboration, and respect across teams.

Required Skills and Qualifications

10–15 years of overall relevant experience, with at least 5 years of independently managing large assignments in capital markets and financial information services.

Bachelor's or master's degree in Commerce, MBA in Finance, ICWA, CA, or an equivalent relevant finance qualification.

Strong understanding of equity capital markets, financial information services, and capital market products.

Excellent knowledge of financial statements, financial data interpretation, and financial analysis.

Proven experience managing large teams, preferably 100–200 employees across multiple delivery locations.

Strong client management, stakeholder engagement, and relationship-building skills.

Experience in delivery management, SLA governance, operational metrics, and performance improvement.

Understanding of P&L management, business development opportunities, effort estimation, and pricing.

Excellent verbal and written communication, presentation, and facilitation skills.

Strong analytical thinking, business judgment, problem-solving, and decision-making abilities.

Ability to manage conflicts, mentor teams, handle ambiguity, and prioritize multiple deadlines.

Strong execution skills with a focus on achievable action plans and timely delivery.

Flexibility to work across shifts as required by business needs.

Behavioral Competencies

Customer focus and results orientation.

Ownership, accountability, and leadership.

Strong interpersonal and networking skills.

Team collaboration and conflict management.

Strategic thinking and business acumen.

Effective communication and stakeholder management.

Commitment to quality, integrity, and continuous improvement.

Important Notes

Former TCS employees are not eligible to apply.

PAN and date of birth (DOB) are mandatory for profile creation.

Candidates must be open to working across available shifts as required.

Interested candidates with extensive capital markets expertise, global delivery leadership experience, and a proven track record of managing large teams