International HR Service Specialist (Individual Contributor)

We are seeking a highly motivated International HR Services Specialist to join our Global HR Operations team. This role is responsible for delivering seamless HR services across multiple international regions with a strong emphasis on employee experience, accuracy, and compliance. The incumbent will manage end-to-end HR administrative processes, ensure timely and error-free delivery, and act as a key liaison between employees, managers, and HR business partners. The ideal candidate will have a strong knowledge of Workday and ServiceNow, a proven track record in HR operations, and the ability to work in a fast- paced global environment while maintaining the highest standards of service excellence.

Key Responsibilities:

Employee Lifecycle Management

• Administer and close probation processes for new hires, ensuring timely actions in Workday.

• Assign missing pay-groups for employees in Workday, ensuring accurate payroll alignment.

• Maintain and update employee contract notifications in Workday.

• Extend fixed-term contracts in line with policy and compliance requirements.

Letters & Documentation

• Generate, review, and deliver job change letters in Workday.

• Proofread letters and run error reports to ensure accuracy before sending to employees.

• Create and manage compensation change letters for employees.

• Support generation of employee visa letters and reference letters upon request.

Compensation & Benefits Processing

• Review and process shift allowance and on-call allowance requests in compliance with local policies.

• Audit monthly data related to time off, including negative and positive leave balances.

• Review employee time off requests and manage over-utilized time off processes.

Employee Support & Query Resolution

• Act as the first point of contact for employees, triaging and resolving HR queries via ServiceNow.

• Review and process short-term leave certification forms for specific geographies.

• Ensure employee queries are resolved with a focus on employee experience and service excellence.

Quality, Compliance & Audits

• Conduct regular audits of HR data in Workday to ensure compliance and accuracy.

• Maintain a strong compliance mindset while handling employee records and sensitive information.

• Provide timely reports and insights to HR leadership as needed.

Required Skills and Qualifications:

• 5–6 years of HR Operations / Shared Services experience supporting international geographies.

• Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).

• Hands-on experience in ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, and documentation standards.

• Exceptional attention to detail, proofreading, and quality control skills.

• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.

• Strong critical thinking, problem-solving, and decision-making skills.

• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.

• Flexibility to work in a 24x7 support environment

• Added advantage: Experience in running Python scripts to automate employee filings, audit processes, and letter generation.

Key Competencies

• Employee Experience Mindset: Proactive, empathetic, and focused on delivering positive employee interactions.

• Client Management: Ability to build strong working relationships with employees, managers, and HR stakeholders across regions.

• Critical Thinking: Analytical and solution-oriented approach to managing complex HR queries and exceptions.

• Process Excellence: Strong commitment to continuous improvement, compliance, and error-free delivery.

Working Conditions

• Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery.

• Work from office (No work from home).

• Agile to extended work hours when needed to meet deadlines without prompting.

**PAN and DOB are required to create an employee profile in the database.**

**Graduation is compulsory.**