Benefits Specialist - Darwin Box | Global Benefits, Payroll and Incidents | Mumbai | Work From Office

Role: Benefits Specialist - Darwin

Location: Mumbai, India

Experience: 5 to 10 Years

Band: BPO 3

Job Code: 436493

Job Type: Full-time | Work From Office

Shift: Rotational Shifts | 24x7 Delivery Model

POSITION OVERVIEW

We are looking for candidates who have 4-10 years of experience in Darwin technologies tool, with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform.

The ideal candidate will have exceptional operational knowledge of Darwin (Optional), strong project management skills, experience in international benefits, and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

KEY RESPONSIBILITIES

Benefits and Payroll Operations:

- Manage incidents and JIRA tickets related to benefits data issues and track them to closure

- Monitor integration failures and coordinate with vendors for resolution

- Support and own the Process Manager in Darwin box to mark payroll completion

- Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team

Annual and Ad hoc Benefits Management:

- Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth)

- Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates

Reporting and Analysis:

- Generate, analyze, and publish benefits reports with key statistics on a periodic basis

- Ensure accuracy and structured reporting to internal stakeholders and clients

REQUIRED SKILLS AND EXPERIENCE

- Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional

- Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)

- JIRA and Ticket Management: Experience in handling incident tracking tools. Preferred

- Workday and MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory

- Critical Thinking and Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory

- Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory

- Experience in International Benefits (non US) - Mandatory

PREFERRED QUALIFICATIONS

- Experience working on pilot processes and creating process documentation

- Prior experience in international (non-US) benefits administration

- 5-6 years of experience in international benefits and Darwin box

WORK REQUIREMENTS

- 100% Work from Office, No remote option

- Flexible with Rotational Shifts 24x7 delivery model

WHAT WE OFFER

- Competitive salary package as per Band BPO 3

- Opportunity to work on international benefits administration across global regions

- Exposure to Darwin, Workday, JIRA, and global payroll processes

- Career growth and learning opportunities in HRO Benefits domain

- Dynamic, collaborative, and performance-driven work environment

- Comprehensive benefits as per company policy