Gratitude India

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Delivery Excellence Partner

10 - 20 year(s)

India - Delhi . Nagpur . Kolkata

83333 - 166667 Thousand p.m

Job Description

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Role: Operations Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Non-Voice

Key Skills:

Artificial Intelligence (AI)
Automation
Change management
Problem Solving
Program management
Project management
Quality assurance
Quality Management System
Stakeholder Management
Business Process
RPA Tools
Process Excellence Skills
Digital Transformation
BPO Operations
Data analytics
Six Sigma Green Belt
Process Improvement
client management
Lean Six Sigma Certified
continuous improvement
ISO Certification
(CMMI)
Accounts Payable / Finance & Accounting
Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

Hiring: Delivery Excellence Partner
Locations: Mumbai | Chennai | Pune | Delhi | Nagpur | Hyderabad | Kolkata
CTC: Up to ₹20 LPA
Experience: 10+ Years
Employment: Full-time
We are looking for an experienced Delivery Excellence / Lean Six Sigma professional to drive process improvement, quality, transformation and business excellence initiatives across FAO/BPO operations.
Must Have:
• Lean Six Sigma Green Belt certification
• 10+ years of overall experience
• 4+ years in Lean Six Sigma/Transformation for FAO processes
• BPO/Service industry experience
• Strong Process Improvement & Quality experience
• Willingness to work in all shifts and travel as required
⭐ Good to Have:
Black Belt/Master Black Belt | Finance & Accounting exposure | RPA/Agentic AI | Data Analytics | ISO/CMMI | PMP/Agile
Qualification: M.Com / MBA Finance / CA / ICWA / Engineering with relevant transformation expertise.
Ex-TCS employees are not eligible.
Interested candidates, please complete the questionnaire:
https://myglit.com/lateral/cref/8450d4f7b7
PAN & DOB will be required for profile creation.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Piyush Rathi

Recruiter - Gratitude India

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Delhi ,

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