Delivery Manager – Capital Markets

Location: Thane, Maharashtra
Experience: 10–15 Years
Band: BPO 5/6

About the Role

We are hiring an experienced Delivery Manager – Capital Markets to lead Company Financials delivery operations within the Equity Capital Markets domain.

The ideal candidate will possess strong expertise in financial information services, financial statement analysis, global delivery management, client governance and large-scale team leadership.

The role involves managing globally distributed teams of 100–200 professionals, ensuring accurate and timely delivery, driving operational excellence, managing client relationships and taking ownership of cluster-level P&L.

Key Responsibilities

Capital Markets & Financial Information Delivery

• Manage end-to-end Company Financials delivery across global delivery centres.

• Ensure timely, accurate delivery of financial information and reporting services.

• Demonstrate strong understanding of Company Financial Reports, Broker & Analyst Reports and Fixed Income products, including Corporate Bonds.

• Interpret financial statements and financial data to support operational delivery.

• Drive business sourcing and delivery opportunities within the Capital Markets segment.

Global Operations & People Management

• Lead teams of 100–200 professionals across different geographies, time zones and cultures.

• Manage performance, productivity, resource allocation and operational targets.

• Provide leadership, mentoring, coaching and performance feedback.

• Plan staffing, workforce requirements and training initiatives.

• Build a culture of accountability, integrity and continuous improvement.

Client Governance & Delivery Management

• Act as the primary delivery owner and Single Point of Contact (SPOC) for clients.

• Lead client meetings, operational reviews and governance discussions.

• Monitor and ensure achievement of client-defined SLAs and internal performance metrics.

• Analyze daily performance indicators and implement improvement initiatives.

• Maintain strong relationships with internal and external stakeholders.

P&L & Business Growth

• Own and manage cluster-level Profit & Loss (P&L).

• Identify business growth opportunities within the existing delivery portfolio.

• Support effort estimation, validation and pricing for new opportunities.

• Drive operational efficiency and sustainable delivery performance.

• Participate in strategic projects and continuous process improvement initiatives.

Mandatory Experience & Eligibility

• 10–15 years of overall professional experience.

• Minimum 5 years of experience independently managing large assignments in Capital Markets and Financial Information Services.

• Strong understanding of Equity Capital Markets and related financial products.

• Experience managing large-scale delivery operations and globally distributed teams.

• Proven ability to lead teams of approximately 100–200 professionals.

• Experience in client governance, SLA management and stakeholder engagement.

• Strong understanding of financial statements, financial reporting and financial data interpretation.

• Experience in P&L management, staffing, training and business growth initiatives.

Educational Qualifications

Candidates must possess one of the following qualifications:

• B.Com / M.Com

• MBA – Finance

• ICWA / CMA

• Chartered Accountant (CA)

Critical Skills & Competencies

• Strong analytical and financial interpretation skills.

• Excellent leadership, mentoring and people management capabilities.

• Client relationship management and stakeholder engagement.

• Strong business judgement and commercial awareness.

• Excellent verbal and written communication.

• Presentation, facilitation and conflict-resolution skills.

• Ability to manage ambiguity, shifting priorities and multiple deadlines.

• Strong execution capabilities with clear action plans and timelines.

• Customer focus, accountability and result orientation.

• Willingness to work across available shifts.

Important Eligibility Conditions

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth are required for candidate profile creation during recruitment.