Job Description: Delivery Operations Team Lead – Supply Chain (New Product Introduction)

Designation: Delivery Operations Team Lead
Skill Area: Supply Chain – New Product Introduction (NPI)
Experience: 7–11 Years
Qualification: Master of Business Administration (MBA)
Shift: US Shift
Function: Supply Chain Management – Supply Planning & Network Operations

Job Overview

We are seeking an experienced Delivery Operations Team Lead to manage end-to-end supply planning and network operations for an assigned area or product category. The role involves leading a team of planning professionals, ensuring effective inventory management, coordinating with suppliers and cross-functional teams, and maintaining accurate planning data.

The successful candidate will drive operational continuity, improve supply chain performance, support new product introductions, and promote the adoption of digital planning tools and continuous improvement initiatives.

Key Responsibilities

Team Leadership & Operations Management

• Lead the day-to-day activities of Senior Analysts and Analysts, ensuring high standards of supply execution, inventory performance, and planning accuracy.

• Conduct periodic performance reviews, provide coaching, and support team development.

• Promote knowledge sharing, capability building, and a continuous learning environment.

• Ensure smooth operational execution in line with agreed service delivery metrics and business objectives.

• Establish structured backup plans to maintain business continuity and uninterrupted operations.

Supply Planning & Inventory Management

• Execute end-to-end supply planning, inventory management, sourcing coordination, and master data activities.

• Coordinate with demand and supply teams to ensure seamless supply chain execution.

• Monitor inventory levels, product availability, and supply performance.

• Identify and resolve supply risks, constraints, and operational exceptions proactively.

• Maintain accurate planning parameters and ensure system discipline for reliable planning outputs.

New Product Introduction (NPI)

• Support product design and development processes in alignment with business objectives and market strategy.

• Coordinate product launches across sales and distribution channels.

• Prepare internal operations and external partners to support new product launches.

• Help reduce time-to-market through effective supply planning and operational readiness.

• Ensure supply chain processes support product availability and launch requirements.

Digital Transformation & Process Improvement

• Drive adoption of digital planning tools, analytics dashboards, and automation solutions.

• Identify process gaps and implement improvements to enhance efficiency and responsiveness.

• Simplify workflows and strengthen supply planning execution.

• Support continuous improvement initiatives and operational excellence.

Data Governance & Stakeholder Management

• Maintain planning data accuracy, documentation standards, and version control.

• Ensure adherence to standard operating procedures and master data governance requirements.

• Provide data-driven performance insights and updates to leadership and stakeholders.

• Collaborate with suppliers, internal teams, and cross-functional partners to resolve operational issues.

• Ensure compliance with planning processes and operational governance standards.

Mandatory Requirements

• 7–11 years of relevant experience in Supply Chain Management, Supply Planning, or Network Operations.

• MBA qualification.

• Experience in team leadership and managing planning professionals.

• Strong knowledge of supply planning, inventory management, and sourcing coordination.

• Experience with planning data, master data management, and operational performance metrics.

• Ability to identify and resolve supply risks, constraints, and exceptions.

• Strong stakeholder management and cross-functional coordination skills.

• Excellent analytical, communication, and problem-solving abilities.

• Willingness to work in a US shift.

Preferred Skills

• Experience in New Product Introduction (NPI) and product launch operations.

• Exposure to digital supply planning tools, analytics dashboards, and automation solutions.

• Experience in process improvement and operational excellence initiatives.

• Knowledge of supply chain network operations and business continuity planning.

Key Competencies

• Supply Chain Management

• Supply Planning & Network Operations

• New Product Introduction (NPI)

• Inventory Management

• Sourcing Coordination

• Master Data Management

• Team Leadership & People Management

• Supplier & Stakeholder Management

• Risk and Exception Management

• Digital Planning Tools & Analytics

• Process Improvement

• Performance Monitoring and Reporting

Ideal Candidate Profile

The ideal candidate will have strong supply chain and planning expertise, experience leading operations teams, and the ability to manage supply risks while maintaining service delivery standards. They should be comfortable working with digital planning solutions, coordinating across functions, and supporting new product launches in a dynamic global supply chain environment.