Delivery Operations Team Lead

Skill Required: Supply Chain – New Product Introduction (NPI)

Qualifications: Master of Business Administration (MBA)

Years of Experience: 7–11 Years

Shift: US Shift

Job Description

Responsible for managing end-to-end supply planning and network operations, ensuring consistent service delivery and achievement of performance targets. Lead a team of planning professionals, coordinate with suppliers and cross-functional teams, resolve operational issues, maintain accurate planning data, and support the effective use of digital planning tools.

Oversee supply chain activities, including production planning, transportation, inventory management, and product launches. Ensure timely delivery, cost efficiency, quality control, and smooth product distribution while supporting continuous improvement and operational efficiency.

Roles and Responsibilities

- Lead daily activities of Senior Analysts and Analysts, ensuring effective supply execution and inventory management.

- Promote team development, knowledge sharing, and continuous learning.

- Manage supply planning, inventory, sourcing coordination, and master data activities.

- Ensure smooth operations and achievement of service delivery targets.

- Identify and resolve supply risks, constraints, and operational issues.

- Maintain accurate planning data, system records, and planning parameters.

- Collaborate with demand and supply teams for seamless operations.

- Promote the use of digital planning tools, analytics, and automation.

- Identify process gaps and implement improvements to enhance efficiency.

- Ensure accurate documentation, version control, and compliance with standard procedures.

- Provide performance updates and insights to support decision-making.

- Maintain backup plans and ensure business continuity.

- Conduct performance reviews, provide coaching, and support team development.