Job Description: Employee Benefits & HR Operations Specialist

Job Code: 433214
Location: Bangalore, India
Experience: 4–8 Years
Relevant Experience Preferred: 6–7 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Qualification: Graduate
Work Mode: Work From Office (WFO)
Shift: 24x7 Rotational Shifts
Joining: As per business requirements

Job Overview

We are seeking a skilled Employee Benefits & HR Operations Specialist to manage employee benefits programs and provide end-to-end operational support. The role involves administering NPS, reimbursements, health insurance, employee benefit cards, vendor payments, and employee queries. The ideal candidate should have hands-on experience with Workday and ServiceNow, excellent English communication skills, and the ability to coordinate effectively with HR, Payroll, Finance, employees, and external vendors.

Key Responsibilities

1. Benefits Administration

• Manage employee benefits enrollment, including National Pension Scheme (NPS), advances, and reimbursements.

• Administer health insurance and other employee insurance programs, including enrollment, claims, and renewals.

• Manage meal card and fuel card programs.

• Validate employee benefits deductions and coordinate with payroll teams to ensure accurate processing.

• Monitor payroll cutoff dates and ensure benefits transactions are completed within deadlines.

• Resolve employee queries related to benefits eligibility, reimbursements, and insurance claims.

2. Vendor and Stakeholder Coordination

• Coordinate with benefits vendors and service providers to ensure smooth operations.

• Review vendor invoices, track payments, and resolve billing discrepancies.

• Work closely with HR, Payroll, Finance, and other internal departments to address benefits-related concerns.

• Maintain effective stakeholder relationships and ensure timely resolution of service requests.

3. Employee Support and Engagement

• Conduct onboarding sessions to explain employee benefits, enrollment procedures, and available programs.

• Organize monthly employee meetings to communicate policy updates and address questions.

• Provide clear and professional responses to employee inquiries.

• Prepare presentations and benefits-related communication materials.

4. HR Systems and Reporting

• Use Workday and ServiceNow to manage employee benefits transactions, requests, and service tickets.

• Use Darwin for benefits administration where applicable.

• Maintain accurate employee records and benefits documentation.

• Prepare periodic reports and analyze benefits data to identify trends and improvement opportunities.

• Maintain confidentiality and ensure compliance with company policies and applicable requirements.

5. Operational Excellence

• Support employees across multiple regions and time zones.

• Meet service-level agreements (SLAs), quality standards, and turnaround time requirements.

• Work rotational shifts in a 24x7 service delivery environment.

• Adapt to extended working hours when necessary to meet operational deadlines.

• Identify opportunities to improve benefits processes and employee experience.

Required Skills and Qualifications

• Graduate in any discipline; HR, Business Administration, or Commerce qualifications are preferred.

• 4–8 years of overall experience, preferably 6–7 years in India employee benefits administration.

• Mandatory: Working knowledge of Workday and ServiceNow.

• Knowledge of Darwin is an added advantage.

• Experience in NPS, reimbursements, health insurance, claims, meal cards, and fuel cards.

• Understanding of payroll deductions, payroll cutoff dates, and benefits reconciliation.

• Experience in vendor management, invoice validation, and stakeholder coordination.

• Excellent English communication, presentation, and interpersonal skills.

• Strong analytical, organizational, and problem-solving abilities.

• Ability to manage multiple priorities and work effectively under pressure.

Candidate Eligibility

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are mandatory for candidate profile creation.

• Candidates must be willing to work from the Bangalore office.

• Flexibility to work in a 24x7 rotational shift environment is required.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of benefits administration.

• Compliance with payroll deadlines and benefits policies.

• Timely resolution of employee requests and ServiceNow tickets.

• Accuracy of vendor invoices and payment coordination.

• Employee satisfaction and stakeholder feedback.

• Achievement of operational SLAs and quality targets.

Ideal Candidate

A confident, detail-oriented HR operations professional with strong India benefits administration experience, proficiency in Workday and ServiceNow, excellent English communication skills, and the ability to manage employee queries, vendors, and benefits processes in a fast-paced onsite environment.