Role: Global Payroll Delivery Lead – ADP GlobalView

Location: Bangalore

Experience: 14 to 18 years

Band: BPO 6/7

Salary: up to 25 LPA

Job code: 425221

Domain: End to End Core Payroll Process of Multi-countries

Skill: ADP Celegro Tool knowledge is a must


MUST HAVE

• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).

• 15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)

• Experience with ADP Global View and Celegro

• US / UK / Middle East payroll processing exposure

• Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)

• Experience in overseeing a mid-size payroll operations, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.

• Payroll implementation exposure

• Transition exposure

• Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations

• Analytical abilities, strong judgement and management skills, ability to work effectively with Business, HR and IT Leaders.

• Strong critical thinking skills


GOOD TO HAVE

•Strong understanding of payroll laws, tax regulations, and compliance requirements


RESPONSIBILITIES

1 Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point, and fostering a positive customer service culture

2 Playing end to end QC roles and Training other members on end to end process controls

3 Serves as the primary liaison between the teams and the customers

4 Provides or resolves risks, issues and decisions escalated to their level

5 Preparation of monthly SLA metrics, dashboards and other required reporting


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