Role/Skill: Global Payroll Tower Lead

Location: Chennai Experience: 8 to 15 Years Band: BPO 5

ROLE SUMMARY

We are seeking an experienced Payroll Supervisor to lead end-to-end payroll operations across EMEA countries for our client. This role owns payroll governance, compliance, vendor and client management, and payroll integrations with Workday and ServiceNow.

The ideal candidate brings deep EMEA payroll knowledge, strong stakeholder communication, hands-on expertise with Workday Connector, PECI, and PICOF, and payroll implementation experience.

 KEY RESPONSIBILITIES

*Payroll Operations

* Lead monthly payroll processing across multiple countries, ensuring accuracy, timeliness, and statutory compliance (tax, social security, pensions).

* Governance & Compliance

* Establish controls, audit readiness, and adherence to local regulations.

* Manage GDPR requirements and data privacy.

*Workday Integrations

* Own and optimize payroll integrations.

* Validate data flow through Workday Connector, PECI (Payroll Effective Change Interface), and PICOF (Payroll Interface Change Output File).

* ServiceNow (SNOW)

* Manage payroll service requests, incident triage, and knowledge base via ServiceNow.

* Track SLAs and continuous improvement.

*Vendor Management

* Oversee external payroll providers.

* Handle governance and drive performance.

*Client/Stakeholder Management

* Engage HR, Finance, Compliance, and Country Leaders.

* Provide clear communications, dashboards, and executive updates.

*Controls & Reconciliation

*Own payroll reconciliations (gross-to-net), Finance postings, approvals, payment files, and post-payroll and pre-payroll controls.

*Change & Projects

* Handle transitions.

* Lead new country go-lives and implementation.

* Manage payroll transformation projects, parallel and other testing, KT, and DD.

* Reporting & Analytics

* Develop metrics and reports (observations, accuracy, and other variances).

* Drive insights and root-cause analysis using advanced Excel.

### QUALIFICATIONS & EXPERIENCE

* Experience: 10+ years in multi-country payroll, with at least 5+ years focused on EMEA regions.

* Education: Bachelor's degree in Finance/HR/Business or equivalent; payroll certifications (e.g., CIPP/APA) preferred.

* Systems: Hands-on Workday payroll integrations (Connector, PECI, PICOF); ServiceNow (SNOW) for case management; advanced Excel.

* Compliance: Strong understanding of EMEA statutory rules, tax, social contributions, GDPR, and local payroll calendars.

* Communication: Exceptional written and verbal communication; executive-ready reporting and vendor negotiation skills.

 SKILLS

* Global payroll knowledge

* Project management, DD, and KT

* Workday HCM & Payroll

* Workday payroll integrations (Connector, PECI, PICOF)

* Change management & cutover

* ServiceNow (SNOW)

* Vendor & client management

* GL mapping & finance coordination

* Excel/Power Query

* Compliance, controls & audit

* Process documentation & SOPs

* Power BI/Tableau (nice to have)

* ServiceNow (SNOW) case management

* Data analysis & reporting

* Jira/Confluence (nice to have)

* Advanced Excel (Power Query, Pivot, VLOOKUP/INDEX-MATCH)

* Stakeholder communications

* SFTP/Encryption for payroll files

 REQUIRED FOR PROFILE CREATION

*PAN

* DOB