Hiring Now! Process Associate – Web Chat & Email | Kolkata

Looking for an exciting opportunity in International Non-Voice Customer Support?

We are hiring Process Associates with experience in Web Chat, Email, and Digital Customer Service. If you have excellent written communication skills and enjoy helping customers, this opportunity is for you!

Job Details

• Position: Process Associate – Digital (Web Chat & Email)

• Location: Kolkata

• Experience: 3–8 Years

• Relevant Experience: 2–4 Years in International Web Chat / Email / Digital Support

• Band: BPO 1/2

• Salary: Up to ₹7 LPA

• Domain: Utilities – Electricity & Gas Customer Service

• Process: Web Chat, Email & Digital Support

• Shift: Rotational shifts, including night shifts and weekends

Key Responsibilities

• Handle customer queries through web chat and email.

• Resolve customer issues related to billing, payments, accounts, and services.

• Provide accurate, clear, and professional written responses.

• Manage multiple chats simultaneously while maintaining quality.

• Handle customer complaints, escalations, and retention requests.

• Maintain accurate customer records and update CRM systems.

• Follow customer verification, privacy, and compliance guidelines.

• Meet quality, productivity, and customer satisfaction targets.

Required Skills

• International Web Chat and Email Support experience.

• Excellent written English and strong grammar.

• Good typing, multitasking, and communication skills.

• Customer query and complaint resolution.

• Billing and payment support knowledge.

• Customer retention and escalation handling.

• CRM and case-management tools.

• Strong problem-solving and attention to detail.

⭐ Preferred Experience

• Utilities domain (Electricity & Gas).

• International customer service experience.

• Knowledge of billing, payments, and customer retention.

• Bachelor's degree preferred.

• Lean Six Sigma / COPC certification is an added advantage.

Important Eligibility Criteria

• Ex-TCS employees are NOT eligible.

• PAN Card and Date of Birth (DOB) are mandatory for profile creation.

• Candidates must be comfortable working rotational night shifts.

Interested? Apply Now!

Ready to take the next step in your career?

Complete the questionnaire below to apply for this opportunity:

Questionnaire Link:  https://myglit.com/lateral/cref/00b72d673c

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