HR Delivery Lead – Resourcing German Language (B2.2+)

Location: Bangalore
Experience: 16–18 Years
Language: German – B2.2/C1 or above
Eligibility: Ex-TCS employees are not eligible to apply
Profile Creation Requirement: PAN and DOB are mandatory for profile creation.

Role Overview

We are looking for an experienced HR Delivery Lead – Resourcing German Language to lead large-scale global HR Shared Services and Hire-to-Retire (H2R) operations. The ideal candidate should have strong experience in HRO/HR Shared Services or Global Business Services, excellent German language proficiency, and proven expertise in service delivery, governance, SLA/KPI management, contract management, and stakeholder leadership.

Key Responsibilities

Delivery Leadership

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.

• Ensure achievement of SLAs, KPIs, operational targets, quality standards, and customer satisfaction.

• Establish governance frameworks to drive accountability, compliance, and predictable service outcomes.

Customer & Stakeholder Management

• Act as the primary delivery leader for customer engagements.

• Build strong relationships with client and German-speaking stakeholders.

• Conduct governance reviews, performance reporting, business reviews, and executive-level presentations.

• Manage contractual commitments, SLA reporting, and service delivery governance.

HR Operations & Transformation

• Lead H2R processes including Talent Acquisition, Core HR Administration, Talent Management, Learning & Development, Performance Management, Payroll, Compensation, and Employee Lifecycle Services.

• Drive process standardization, simplification, digitization, and operational excellence.

• Lead HR transformation initiatives using automation, analytics, AI, RPA, and Agentic AI.

• Work with platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.

Workforce & Talent Leadership

• Own workforce planning, staffing strategy, capability development, succession planning, and talent management.

• Ensure timely onboarding, training, and readiness of delivery teams.

• Lead multi-location and multicultural teams supporting global customers.

Financial & Commercial Accountability

• Manage account-level financial performance, revenue realization, margins, productivity, and cost optimization.

• Identify opportunities for account expansion, service transformation, and value creation.

Risk, Compliance & Controls

• Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and HR policies.

• Identify and mitigate operational risks.

• Drive continuous improvement in processes, controls, and service quality.

Must-Have Skills

• German language proficiency at B2.2/C1 level or above.

• 16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services.

• Strong experience in BPS Service Operations / Service Management.

• Experience in contract management and SLA/KPI reporting.

• Strong experience in global service delivery and operational governance.

• Proven experience managing large, multi-location and multicultural teams.

• Excellent client management, stakeholder management, communication, and presentation skills.

Preferred Skills

• Strong HRO background.

• Experience with global H2R operations.

• Exposure to Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, or similar HCM platforms.

• Experience in HR analytics, data analytics, AI, automation, or RPA.

• Relevant HR Analytics, Data Analytics, AI, Automation, or RPA certifications.

Key Domain Skills

• HR Outsourcing (HRO) and HR Shared Services

• Global Hire-to-Retire Operations

• HR Service Delivery Transformation

• Global Delivery Management

• Workforce Administration and Employee Lifecycle Management

• Talent Acquisition and Onboarding

• Talent Management and Performance Administration

• Learning and Development Operations

• Payroll and Compensation Administration

• HR Governance, Risk and Compliance

• Service Delivery Excellence and Operational Governance

• Business Process Re-engineering and Standardization

• Automation, Analytics and Cognitive Operations

• AI and Agentic AI in HR Services

• Global HCM Platforms

• ERP, Workflow and Service Management Technologies

• Customer and Employee Experience Improvement

Candidate Eligibility

• Ex-TCS employees cannot apply.

• PAN and DOB are required for profile creation.