JOB TITLE: HR Operations Team Lead

LOCATION: Bangalore

EXPERIENCE: 7–10 years


Job Requirements
Bachelor's/Master's degree in any discipline – required


7–10 years of HR Operations/Shared Services experience supporting international geographies – required


Hands-on experience in ServiceNow or similar ticketing tools – required


Strong understanding of HR processes, compliance, and documentation standards


Exceptional attention to detail, proofreading, and quality control skills


Ability to manage high volumes of tasks while ensuring accuracy and timeliness


Strong critical thinking, problem-solving, and decision-making skills


Excellent written and spoken English communication skills


Proven ability to manage and motivate teams in a fast-paced, global environment


Excellent communication, stakeholder management, and problem-solving skills


High attention to detail, quality control, and compliance mindset


Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift


Key Responsibilities
Team Leadership and Management:


Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development


Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals


Foster a culture of collaboration, innovation, and continuous improvement


Performance management experience and yearly rating and performance evaluations


Service Delivery and Operations Management:


Oversee the end-to-end delivery of services across key HRO domains such as:


Global Benefits


Total Rewards


Invoice Processing


Wellbeing Benefits


Global Mobility


Continuously identify and implement process improvements to enhance efficiency and client satisfaction


Client and Stakeholder Management:


Build and maintain strong relationships with global clients and internal/external stakeholders


Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded


Provide regular updates, insights, and reports to stakeholders on service delivery performance


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Technical Expertise:

Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery


Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions


Strategic Planning and Execution:


Collaborate with leadership to develop and execute strategic plans for service delivery and team development


Drive initiatives to expand service offerings and align them with organizational goals


Soft Skills
Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively


Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth


Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions


Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills


Team Management

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Why Join?
Competitive salary package


Prime Bangalore location


Career growth in HR operations and team leadership


Exposure to global HRO domains and systems


Dynamic and supportive team environment