Job Description: India Benefits Specialist

Job Code: 433214
Location: Bangalore, India
Experience: 4–8 Years
Preferred Relevant Experience: 6–7 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Work Mode: Work From Office (WFO)
Shift: 24x7 Rotational Shifts
Qualification: Graduate

Job Summary

We are looking for an experienced India Benefits Specialist to manage end-to-end employee benefits administration, including National Pension Scheme (NPS), reimbursements, health and insurance benefits, meal and fuel card programs, and vendor coordination. The ideal candidate will have strong knowledge of India benefits processes, proficiency in Workday and ServiceNow, excellent English communication skills, and the ability to engage confidently with employees, stakeholders, and external vendors.

Key Responsibilities

1. Employee Benefits Administration

• Manage employee benefits processes, including NPS enrollment, advances, and reimbursements.

• Administer employee health insurance and other insurance programs, including enrollments, claims, and renewals.

• Manage employee meal card and fuel card programs.

• Validate benefits deductions and coordinate with payroll teams regarding payroll processing and cutoff dates.

• Ensure benefits transactions are processed accurately and in accordance with company policies and applicable regulations.

• Respond to employee queries related to benefits, eligibility, claims, and reimbursements.

2. Vendor and Stakeholder Management

• Act as the primary point of contact for benefits vendors and service providers.

• Review vendor invoices, coordinate payment processing, and resolve billing discrepancies.

• Collaborate with HR, Finance, Payroll, and other internal teams to resolve benefits-related issues.

• Maintain effective working relationships with vendors and internal stakeholders to ensure smooth service delivery.

3. Employee Engagement and Communication

• Conduct onboarding sessions to educate new employees about available benefits and enrollment procedures.

• Lead monthly employee meetings to explain benefits programs, policy updates, and process changes.

• Address employee concerns professionally and provide timely, accurate information.

• Prepare presentations and communicate benefits-related information clearly to diverse employee groups.

4. Systems and Reporting

• Use Workday and ServiceNow to manage benefits administration, employee requests, and case resolution.

• Utilize Darwin for benefits-related activities where applicable.

• Maintain accurate employee benefits records and documentation.

• Prepare reports and analyze benefits data to identify trends, recurring issues, and opportunities for process improvement.

• Ensure data accuracy, confidentiality, and compliance with internal procedures.

5. Operational Responsibilities

• Support employees across different regions and time zones through a 24x7 service delivery model.

• Work from the office and coordinate with teams to ensure uninterrupted service delivery.

• Adapt to rotational shifts and extended working hours when business requirements demand.

• Prioritize tasks effectively and meet service-level agreements and deadlines.

Required Skills and Qualifications

• Graduate in any discipline; a relevant HR or business qualification is preferred.

• 4–8 years of overall experience, preferably 6–7 years of hands-on experience in India benefits administration.

• Mandatory working knowledge of Workday and ServiceNow.

• Knowledge of Darwin is an added advantage.

• Experience handling NPS, employee reimbursements, health insurance, benefits claims, meal cards, and fuel cards.

• Understanding of payroll deductions, payroll cutoff dates, and benefits reconciliation.

• Experience in vendor management, invoice processing, and stakeholder coordination.

• Excellent English communication skills, with strong verbal, written, and presentation abilities.

• Confidence in conducting employee onboarding sessions and leading meetings.

• Strong analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities and work effectively under pressure.

Candidate Eligibility

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are mandatory for candidate profile creation.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of employee benefits administration.

• Compliance with payroll deadlines and benefits policies.

• Timely resolution of employee queries and ServiceNow tickets.

• Accuracy of vendor invoices and timely payment coordination.

• Employee satisfaction and stakeholder feedback.

• Quality of benefits reporting and employee onboarding sessions.

Ideal Candidate Profile

A confident and employee-focused benefits professional with strong India benefits administration experience, hands-on knowledge of Workday and ServiceNow, excellent English communication skills, and the flexibility to work onsite in a 24x7 rotational shift environment.

Important: Work from office is mandatory. Candidates must be comfortable with rotational shifts and extended working hours when required.