Job Location: Hyderabad

Experience: International Voice Process Experience Mandatory
Salary: Up to ₹7 LPA
Notice Period: Immediate Joiners Only
Education: Graduation Mandatory
Shift: 24×7 Rotational Shifts, Including Night Shifts
Job Code: 425831

Job Summary

We are looking for customer-focused professionals with excellent English communication skills and prior international voice process experience. The candidate will be responsible for handling global customer interactions, resolving technical and account-related queries, and identifying opportunities for cross-selling and upselling.

The ideal candidate should have strong problem-solving abilities, customer-handling skills, and the ability to deliver excellent customer experiences while achieving operational and sales targets.

Key Responsibilities

• Handle international customer queries through voice, chat, and email channels.

• Ensure First Call Resolution (FCR) by addressing customer concerns efficiently.

• Provide technical assistance and support for software and SaaS products.

• Resolve queries related to subscriptions, billing, cancellations, refunds, invoices, and account access.

• Assist customers with software installation, activation, downloads, and troubleshooting.

• Support customers using Windows, iOS, Android, and macOS platforms.

• Identify opportunities for cross-selling, upselling, customer retention, and plan upgrades.

• Maintain accurate customer interaction records in CRM systems.

• Handle customer escalations professionally and ensure timely resolution.

• Identify root causes of technical issues and provide appropriate solutions.

• Achieve defined customer satisfaction, quality, productivity, and sales targets.

• Stay updated on product features, software updates, and support procedures.

Required Skills & Qualifications

• Graduation is mandatory.

• Prior experience in an International Voice Process is mandatory.

• Excellent verbal and written English communication skills.

• Minimum B2-level English proficiency as per CEFR; C1 proficiency preferred.

• Experience in customer service, technical support, or international customer handling.

• Experience in cross-selling and upselling is required.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to handle customer escalations and challenging interactions.

• Good understanding of CRM systems and customer support processes.

Good to Have

• Experience supporting SaaS or software products.

• Knowledge of Windows, iOS, Android, and macOS troubleshooting.

• Experience with subscription management, billing, and account support.

• Previous experience in chat and email support.

Mandatory Requirements

• Immediate joiners only.

• International voice process experience is compulsory.

• Graduation is mandatory.

• Excellent English communication skills.

• Salary expectation within ₹7 LPA.

• Must be willing to work from Hyderabad.

• Must be comfortable with 24×7 rotational shifts, including night shifts (non-negotiable).







• International Voice Process

• Excellent English Communication

• Customer Service

• Technical Support

• Customer Relationship Management

• Cross-selling

• Upselling

• Customer Retention

• Troubleshooting

• Problem Solving

• Escalation Management