International Voice Customer Support Executive – Multiple MNCs – Mumbai

Companies: Concentrix | Teleperformance | Tech Mahindra | Foundever | JP Morgan | Accenture | First source

Job Location: Mumbai, Navi Mumbai & Thane (depending on employer and office location)

Job Type: Full-Time | Work From Office

Process: International Voice / Customer Service / Customer Support / Technical Support / Banking Operations

Shifts: Rotational Shifts, including Night Shifts

Job Overview

Exciting opportunities for Mumbai-based candidates looking to build their careers with leading multinational companies!

We are inviting applications for International Voice Process and Customer Support opportunities across multiple reputed organizations.

Whether you are an experienced International BPO professional or a fresher with excellent English communication skills, we would love to evaluate your profile for suitable openings.

Apply once and get assessed for multiple companies based on your skills, experience, qualifications and preferences.

Key Responsibilities

Handle inbound and/or outbound customer calls for international customers.

Resolve customer queries, complaints and service requests professionally.

Maintain excellent customer service and communication standards.

Follow company processes, quality guidelines and compliance requirements.

Achieve productivity, customer satisfaction and performance targets.

Handle customer support, technical support or banking-related queries depending on the process.

Work effectively in a fast-paced, international customer service environment.

Mandatory Requirements

Mumbai Residency: Candidates must currently reside in Mumbai, Navi Mumbai or Thane and be able to commute to the assigned office. Candidates currently living outside this region and planning to relocate are not eligible for this hiring campaign.

International Voice Readiness: Must be comfortable speaking with international customers in English.

Shift Flexibility: Must be willing to work rotational shifts, including night shifts and rotational weekly offs.

Office Readiness: Must be comfortable working from the office.

English Communication: Good spoken English, listening, comprehension and customer-handling skills are essential.

Experience and Qualifications

Freshers with strong English communication skills may apply for suitable entry-level opportunities.

Candidates with domestic or international BPO experience are encouraged to apply.

International voice experience will be an advantage.

Experience in customer service, technical support, sales, collections or banking operations may provide additional opportunities.

Educational qualifications will depend on the employer and specific opening.

Why Apply?

Opportunities across six leadingBPO companies.

AI-powered profile evaluation through MyGlit.

Matching based on your experience and preferred employer.

Possibility of consideration for multiple suitable vacancies.

Virtual interviews may be available depending on the company and hiring process.

Salary, benefits and joining dates will depend on the selected position.

Important: This is a multi-company recruitment campaign, not a guarantee that every listed company currently has an available position for every applicant. Final eligibility, interview selection and employment offers are subject to the respective employer’s requirements.

IMPORTANT INSTRUCTIONS FOR MYGLIT AI SCREENING

Which BPO’s out of those in the Job Description are you interested to apply?
Qualification: Graduate or HSC with 6 months of experience in International voice. Freshers or those not having International Voice experience cannot apply and will be rejected

5 Days working 2 rotational off

Rounds of interview
*Chat Assessment Test
*Typing Test Video Call
*Ops Round