International Voice Process – Technical Support & Sales Associate

Location: Hyderabad
Experience: Relevant International Voice Process experience mandatory
Education: Graduation mandatory
Notice Period: Immediate joiners only
Work Mode: To be confirmed
Shift: Rotational shifts, including night shifts (mandatory)

Job Description

We are hiring International Voice Process professionals with excellent English communication, customer-handling, troubleshooting and consultative sales skills. The role involves supporting global customers for SaaS and technology products through voice and chat channels, resolving technical and account-related queries, and identifying opportunities for cross-selling, upselling and customer retention.

Key Responsibilities

1. Handle international customer interactions through voice and chat, ensuring excellent customer experience and first-call resolution.

2. Troubleshoot subscription, billing, login, password, installation, activation and device-related issues.

3. Identify customer needs and recommend relevant upgrades, add-ons and complementary products through cross-selling and upselling.

4. Diagnose complex issues using analytical and problem-solving skills; maintain accurate CRM documentation and case follow-ups.

5. Meet customer satisfaction, quality, sales conversion and operational KPIs while following process guidelines.

Mandatory Requirements

• Graduate candidates only.

• Previous International Voice Process experience.

• Excellent English communication (CEFR B2 minimum; C1 preferred).

• Experience in customer handling, troubleshooting and issue resolution.

• Cross-selling and upselling experience required.

• Immediate joiners only.

• Must be willing to work rotational shifts, including night shifts.

• Hyderabad work location.

• Salary expectation within ₹7 LPA.

Good to Have

• SaaS or technical support experience.

• Knowledge of Windows, macOS, iOS and Android.

• Software installation, activation and troubleshooting experience.

• Experience with subscriptions, licenses, refunds and account management.

Important: Undergraduates with 18 months of relevant experience are mentioned in the detailed JD, but the mandatory requirements specify graduates only. This posting follows the stricter graduate-only requirement, pending confirmation.