International/Global Benefits Specialist

Location: Bangalore OR Mumbai, India | Work Setup: Onsite | Shift: 24x7 Rotational based on region coverage

Job Type: Full-time 

Band: BPO 3 | 

Experience: 4–8 Years [JD: 5-6 yrs must-have]

Job ID: 404414 - Bangalore | 404415 - Mumbai  Salary: Up to 9 LPA

Position Overview

Manage global employee benefits programs across Europe, UK, Africa, Southeast Asia, Middle East, and Latin America. Own benefits administration, vendor/stakeholder management, payroll interfaces, and compliance across multiple geographies in a shared services setup.

Key Responsibilities

- Global Benefits Administration: Oversee benefits across multiple regions ensuring local regulatory and company policy compliance. Manage payroll processing, claims & vendor file SFTP, pension enrollments/updates, wellness, group health & medical benefits. Handle pre/post pension payroll and active payroll checks. Collaborate on supplier invoicing with Finance

- Stakeholder & Vendor Management: Act as primary POC for vendors to ensure SLA adherence. Build strong relationships with HRBPs, Finance, and leadership teams

- Employee Engagement: Lead onboarding sessions to educate employees on benefits. Conduct monthly meetings with employees, vendors, and clients for issue resolution and updates

- Tools & Data: Administer benefits using Darwin, Workday, and ServiceNow for reporting and analytics. Ensure data integrity across platforms

- Operational Excellence: Work with global teams across time zones for urgent matters. Proactively resolve benefits issues to drive employee satisfaction and process compliance

Experience & Skills – Must Have

- Experience: 5–6 years hands-on in global benefits administration across diverse geographies. Payroll processing, claims, SFTP, pension, and health/wellness benefits exposure required

- Tools: Proficient in Darwin, Workday, and ServiceNow

- Competencies: Exceptional stakeholder & vendor management, SLA/KPI adherence, Process improvement & compliance, Strong communication, analytical & problem-solving skills, Ability to lead sessions for diverse audiences

- Language: Native-level English fluency. Spanish/French/Arabic is an added advantage

Preferred Attributes

Knowledge of local benefits policies/labor laws for specified regions. Proactive approach to enhancing employee experience.

Working Conditions

24x7 shift flexibility based on geography coverage. Work from Office only – No WFH. Must be agile to extend hours to meet deadlines without prompting.