Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in English and Mandarin to join our customer support team. The ideal candidate will have a background in

international call centre environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.


Key Responsibilities:

• Provide real-time, consecutive or simultaneous interpretation between English and

Mandarin during customer calls.

• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and

efficient manner.

• Accurately relay information without adding, omitting, or distorting the meaning.

• Handle confidential and sensitive information with discretion and professionalism.

• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context

are preserved.

• Work closely with team leads and QA to continuously improve communication quality

and customer satisfaction.

• Adhere to call handling metrics, quality benchmarks, and compliance requirements.

• Stay updated with any cultural nuances, terminology, or client-specific information

relevant to interpreting services.


Required Skills & Qualifications:

• Fluency in English and Mandarin – spoken


• Minimum 1-2 years of experience in an international call center, preferably dealing

with U.S. customers.

• Prior experience in language interpretation is highly preferred.

• Excellent listening, retention, and note-taking skills.

• Strong interpersonal and communication skills, with the ability to maintain a

professional tone.

• Ability to work in a fast-paced, high-pressure environment.

• Basic understanding of cultural sensitivities and appropriate communication

etiquette.

• Familiarity with interpreting platforms, CRM tools, and call center software is an added

advantage.

Educational Qualifications:

• Bachelor's degree in any discipline.

Salary upto 11 lacs CTC