Job Description – Onboarding Manager – HRO Services

Location: Bengaluru
Experience: 9–12 Years
Salary: Up to ₹17 LPA
Band: BPO 5
Shift: Night Shift – anytime between 6:00 PM and 5:00 AM IST

About the Role

We are looking for an experienced Onboarding Manager – HRO Services to lead end-to-end employee onboarding and implementation activities. The role will involve client management, process coordination, compliance, HRIS operations, team leadership, and continuous process improvement.

Key Responsibilities

• Manage end-to-end onboarding processes for client employees, ensuring timely and accurate completion.

• Partner with clients and internal teams to understand requirements and deliver customized onboarding solutions.

• Develop and monitor onboarding plans, milestones, timelines, and deliverables.

• Ensure all employee documentation is collected, verified, processed, and maintained as per regulatory requirements.

• Facilitate employee onboarding through HRIS platforms and ensure accurate data management.

• Communicate policies, benefits, and onboarding information effectively to employees and clients.

• Track KPIs including onboarding timelines, client satisfaction, quality, and employee engagement.

• Identify process gaps and implement improvements to enhance efficiency and client experience.

• Manage escalations and proactively resolve operational issues.

• Provide regular performance reports, insights, and updates to leadership.

• Lead and manage a team of 35+ members, ensuring productivity, quality, and SLA adherence.

Required Skills

• HRO / HR Operations

• Employee Onboarding & Implementation

• HRIS – ADP, Workday, BambooHR

• Client & Stakeholder Management

• Project & Process Management

• Compliance & Documentation

• Advanced Excel

• SLA & KPI Management

• Team Leadership

• Problem Solving & Process Improvement

Candidate Profile

• Bachelor's degree in HR, Business Administration, or a related field.

• 9–12 years of overall experience in HRO, HR Services, or related industries.

• Minimum 5 years of experience in onboarding/implementation, preferably in a lead or managerial capacity.

• Proven experience managing 35+ team members.

• Strong client-facing communication and relationship-management skills.

• Excellent analytical, organizational, and decision-making abilities.

• Comfortable working in a night-shift environment.

Important Eligibility Criteria

• Ex-TCS employees are not eligible to apply.

• PAN and DOB will be required for profile creation.

Apply Now

Interested candidates can complete the questionnaire below:

Questionnaire Link: https://myglit.com/lateral/cref/401b517463