Description / Requirements

Role: Procurement Operations- Spanish Language Expert

Location: Hyderabad

Experience: 1 - 4 years

Band: BPO 2

Salary: up to 7 LPA

Flexible to work in Shifts (5PM – 2:30AM and 10PM – 7AM)

Jobcode: 423853

Education:

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Job Role:

In this role, associates will provide effective Spanish language support for procurement operations in ensuring alignment with client legal and statutory requirements, agreed company processes, and Service Level Agreements.

Skills:

Primary skill: Spanish language proficiency, including ability to read, understand, and communicate process-related information effectively.

Secondary skills: basic knowledge of procurement operations, supply chain operations, PR/SC handling, PO creation support, and process compliance.

Proficient in MS Office.

Should understand Customer Quality and Productivity Expectations.

Responsibilities:

As an Operations Team Member, you’ll work quickly, safely, and efficiently to manage SLA.

Ensuring the products are delivered on time.

Apply basic understanding of Procurement and Supply Chain Operations as secondary/domain skills while supporting Spanish language-based activities.

Receive PR/SC requests, review standard checkpoints after due diligence, and support PO creation while interpreting Spanish-language inputs where applicable.

Ensure accuracy and SLA are met by undertaking appropriate checking and monitoring productivity on daily/weekly and monthly basis.

Identify, assist and implement Process Improvements.

Maintain and implement personal development plans in partnership with immediate supervisor.

Adhering to standard operating procedures/training manuals while executing the task

Ensuring compliance with the quality of deliverables

Comply to internal TCS requirements, accomplish required activities as per deadlines

Foster and maintain high level of communication within team

Foster and maintain good business relationships with all stakeholders

Support Spanish-language communication with stakeholders, where required, to enable timely clarification and resolution of operational queries.

Attending weekly calls and other business communications with the client’s local team, as necessary

Secondary skill requirement: basic understanding of procurement process cycle and supply chain operations.

Timeliness & accuracy for processing, receiving and validating requests.

Handle queries from customer / third party stakeholders

Following up of open items

Following escalation matrix provided by customers for open items

Perform peer to peer quality check to limit processing errors