Project Manager - Reservations | Mumbai*

*Job Code:* 419620

*Location:* Mumbai

*Experience:* 8-10 Years

*Band:* BPO 4

*Salary:* Up to ₹12 LPA

*Job Type:* Full-time

Role Overview

We are seeking a highly organized and results-driven Project Manager to oversee system migrations, hotel onboarding, OTA integrations, and cross-functional project execution. The role requires strong coordination skills, stakeholder management capabilities, and the ability to drive project milestones in a structured and timely manner. The ideal candidate should be comfortable working with multiple internal teams, tracking revenue and performance metrics, and preparing leadership-level reports, dashboards, and presentations.

Key Responsibilities

- Manage end-to-end system migration activities, ensuring smooth transition, timely execution, and minimal business disruption

- Coordinate new hotel onboarding across multiple functions, including Technology, Distribution, Sales, and Hotel Operations teams

- Oversee OTA onboarding and integration processes, ensuring accurate setup, alignment, and timely go-live

- Track revenue performance, monitor key business metrics, and highlight trends, risks, and opportunities to stakeholders

- Prepare accurate reports, dashboards, and leadership presentations to support business reviews and decision-making

- Act as a cross-functional liaison between Technology, Distribution, Sales, Hotel teams, and other relevant stakeholders

- Ensure timely completion of project milestones, proactively identify delays, and provide regular stakeholder updates

- Maintain structured project documentation, trackers, action logs, and status reports

- Drive follow-ups with internal and external stakeholders to ensure accountability and closure of open items

- Support process improvement initiatives by identifying operational gaps and recommending practical solutions

Required Skills and Competencies

- Strong project management and execution skills with attention to detail

- Excellent stakeholder management and cross-functional coordination abilities

- Ability to manage multiple priorities, deadlines, and dependencies in a dynamic environment

- Strong analytical mindset with the ability to interpret revenue and performance data

- Proficiency in preparing business reports, dashboards, trackers, and leadership presentations

- Good communication skills with the ability to present updates clearly and professionally

- Problem-solving approach with the ability to identify risks and drive timely resolution

- Working knowledge of hotel systems, OTA platforms, distribution channels, or hospitality operations will be an added advantage