PTP Helpdesk Specialist

Location: Kolkata
Experience: 4–6 Years

Job Summary

The PTP Helpdesk Specialist will handle vendor and internal queries related to the Accounts Payable function. The role involves managing helpdesk tickets, supporting AP processing teams, resolving invoice and payment-related queries, maintaining SLA timelines, and ensuring effective stakeholder communication.

Key Responsibilities

• Act as the first point of contact for vendor and internal AP queries.

• Log, track, and resolve queries through helpdesk/ticketing systems.

• Ensure queries are resolved within defined SLA timelines.

• Support invoice processing, validation, and posting activities.

• Handle invoice status, payment queries, vendor reconciliations, and escalations.

• Coordinate with AP teams to resolve discrepancies and blocked invoices.

• Communicate with vendors through email and phone regarding invoice and payment issues.

• Coordinate with Procurement, Finance, and Treasury teams.

• Maintain compliance with company policies, controls, and audit requirements.

• Support month-end AP activities.

• Identify process gaps and recommend improvements.

Required Skills

• Accounts Payable

• Procure to Pay (P2P)

• PTP Helpdesk

• Invoice Processing

• Vendor Reconciliation

• Payment Processing

• Query Management

• SAP

• JD Edwards

• Advanced MS Excel

• VLOOKUP

• XLOOKUP

• SUMIFS

• COUNTIFS

• Pivot Tables

• Reporting & Compliance

• SLA Management

• Stakeholder Management

• Analytical Skills

• Communication Skills

Additional Requirements

• 4–6 years of total P2P experience.

• Minimum 2+ years of relevant SME experience in similar processes.

• Excellent English communication skills.

• Expert-level knowledge of SAP or JD Edwards preferred.

• Strong Excel and reporting skills.

• Comfortable working in ANZ shift starting at 2–3 AM IST.

• 5 days Work From Office is mandatory.

• Positive attitude and strong accountability.

Eligibility: Ex-TCS employees are not eligible to apply.
Profile Creation: PAN and DOB are required.