Quality Analyst – Voice
4
- 10 year(s)
India -
Kolkata
60000
- 75000 Thousand p.m
Posted By: Piyush Rathi
Job Description
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Role: Customer Service Analyst
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- CRM (Customer relationship Management)
- Customer Relations
- Documentation
- Quality
- Quality assurance
- Reporting
- Root cause analysis
- Trend Analysis
- Dashboards
- BPO Voice Process
- Quality Analyst
- ms excel
- International voice Process
- customer experience lead
- Call Quality Evaluation
- Good exposure in to escalation management
- Deep understanding of service excellence & complaint handling
- Performance Analysis
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job
then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Kolkata ,
Followers
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