Location: Bangalore

Experience: Minimum 7 Years

Band: BPO 1/2/3
Work Mode: Work From Office
Shift: Rotational Shifts as per business requirements

Job Overview

We are looking for an experienced Senior Broadcast Playout Operations Specialist to manage and oversee end-to-end media playout operations for linear television broadcasting. The role involves validating and loading TV playlists and media assets into the Inetsat transmission platform, ensuring seamless broadcast delivery, supervising daily operational activities, and maintaining high-quality service standards.

The candidate will act as a key liaison between internal teams, senior management, and broadcast partners while driving operational excellence and continuous improvement initiatives.

Key Responsibilities

• Oversee the validation and loading of linear TV playlists and media materials into the transmission platform.

• Ensure all content and materials are accurate, complete, and delivered within broadcast deadlines.

• Identify, investigate, and escalate missing or incorrect media assets and scheduling issues.

• Act as the primary point of contact for playout delivery and broadcast-related escalations.

• Monitor operational logs, maintain accurate records, and report SLA performance.

• Manage the insertion of secondary broadcast elements and configuration of new channels and services.

• Review daily team performance, supervise operational activities, and provide guidance and feedback.

• Ensure accurate operational reporting is shared with senior management and broadcast partners.

• Identify process gaps and implement corrective actions to improve operational efficiency.

• Lead and deliver process improvement projects, measuring their business impact and value.

• Provide management support and operational leadership in the absence of the Playout Manager.

Mandatory Skills & Experience

• Minimum 7 years of practical experience in Broadcast Playout Operations.

• Strong knowledge of linear television broadcasting and playlist management.

• Experience in media asset validation, transmission workflows, and broadcast scheduling.

• Understanding of audio/video formats and media transport methods.

• Experience supervising teams and managing operational performance.

• Strong technical aptitude and logical problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to manage internal and external stakeholders.

• Experience preparing operational documentation, process guides, and formal communications.

• Knowledge of monitoring and performance tools such as:

  • HP OpenView

  • Nagios

  • Catchpoint

  • Datadog

  • New Relic

  • AppDynamics

Good to Have

• Experience in broadcast engineering and technical operations.

• Knowledge of service delivery management and SLA governance.

• Experience leading process transformation and continuous improvement initiatives.

Qualifications

• Associate degree or equivalent relevant professional experience.

• Strong interest in innovation, technology, and operational excellence.

Important Eligibility Criteria

• Previous TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.