Job Title : Senior Executive – Benefits & Claims Processing

Job Description : 

We are looking for an experienced professional to manage India and international employee benefits claims processing and adjudication. The role involves validating claim documents, processing reimbursements and salary advances, resolving discrepancies, maintaining compliance with company policies, and coordinating with global stakeholders to ensure accurate and timely claim settlement.

Candidates with experience in employee benefits claims, reimbursement processing, documentation validation, and global HR operations are encouraged to apply. Italian language proficiency is required for this role.

Experience : 5–10 yrs

Location : Mumbai

Required Skills : 

1. Employee Benefits and Claims Processing

2. Claims Adjudication and Documentation Validation

3. Global HR Operations and Benefits Administration

4. Italian Language Proficiency – Written and Verbal

5. SLA/KPI Management, Compliance, and Stakeholder Coordination

Key Responsibilities : 

• Process and adjudicate India-specific and international employee benefits claims in accordance with company policies and applicable requirements.

• Review and validate supporting documentation for gym reimbursements, vaccination claims, wellbeing benefits, school reimbursements, salary advances, and other eligible benefits.

• Identify discrepancies, investigate claim-related issues, and ensure timely resolution.

• Coordinate with employees, external vendors, and global stakeholders to support smooth claims processing.

• Ensure compliance with internal policies, local regulations, and international claims processing standards.

• Monitor service levels, quality metrics, and KPIs to meet established targets.

• Maintain accurate claim records and supporting documentation.

• Use claims processing and HR systems to manage transactions and track claim status.

• Identify opportunities to improve claims processing accuracy, efficiency, and turnaround time.

• Support audits, reporting, and process improvement initiatives.

• Adapt to regional service delivery requirements and extended working hours when necessary.

Qualifications : 

• Graduate degree, preferably with a specialization in Human Resources.

• Relevant experience in India or international benefits claims processing and adjudication.

• Strong understanding of employee benefits, reimbursements, salary advances, and claims eligibility.

• Experience in validating claim documents and resolving discrepancies.

• Proficiency in Italian, both written and verbal.

• Excellent English communication skills.

• Experience working with global stakeholders across different regions.

• Strong understanding of SLAs, KPIs, quality standards, and compliance requirements.

• Knowledge of Darwin, Workday, and ServiceNow (SNOW) is an advantage.

• Strong analytical skills, attention to detail, and problem-solving abilities.

Important Points : 

• Ex TCS Employees can't apply.

• PAN and DOB are required for profile creation.