Team Lead – Digital Web Chat & Email
3
- 10 year(s)
India -
Kolkata
75000
- 100000 Thousand p.m
Posted By: Piyush Rathi
Job Description
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Role: Team Leader
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Non-Voice
Key Skills:
- CRM (Customer relationship Management)
- Management information system (MIS)
- Reporting
- Root cause analysis
- Performance Management
- Stakeholder Management
- people Management
- Workforce Management
- Productivity Management
- CSAT
- email support
- team leadership
- customer experience lead
- Quality Management framework
- Good exposure in to escalation management
- Deep understanding of service excellence & complaint handling
- Team Management, SLA Management
- International Digital / Web Chat / Email Customer Service
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job
then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Kolkata ,
Followers
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