Job Description – Team Lead, Employee Benefits

Location: Pune
Experience: 6–10 Years
Band: BPO 3/4
Salary: Up to ₹12 LPA

About the Role

We are looking for an experienced Team Lead – Employee Benefits to manage claims and reimbursement operations, lead a team of processors, ensure SLA/KPI adherence, and handle stakeholder queries and escalations.

Key Responsibilities

• Review claims processed by the team for accuracy and completeness.

• Lead, guide, and monitor the performance of the processing team.

• Act as the SPOC for stakeholders, handling inquiries and providing timely updates.

• Manage escalations and ensure effective resolution.

• Analyze claims to identify trends, potential fraud indicators, and process improvement opportunities.

• Prepare and publish performance reports and metrics for leadership.

• Maintain process documentation and support cross-skilling of team members.

• Ensure consistent achievement of SLA and KPI targets.

• Drive accuracy, quality, and timely completion of claims/reimbursement activities.

Required Experience & Skills

• 6–10 years of experience in claims/reimbursement processing, preferably travel claims.

• Experience in team management or team leadership.

• Commerce Graduate.

• Strong communication and stakeholder management skills.

• Analytical and problem-solving abilities.

• Ability to work under pressure and meet deadlines.

• Strong collaboration and customer-centric approach.

• Proficiency in MS Excel, MS Outlook, and SAP.

• Good understanding of claims review, reporting, and process compliance.

Eligibility

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for TCS profile creation.

• Completing the questionnaire form is mandatory for all applicants.

Application Questionnaire

Please complete the questionnaire before proceeding with the application:

Questionnaire Link: https://myglit.com/lateral/cref/d8f9f819b2