Job Description: Team Lead – P2P Quality

Location: Pune, India
Experience: 7–10 Years
Band: BPO 4 / BPO 5
Job Code: 437078
Function: Finance & Accounting – Procure-to-Pay (P2P) Quality
Employment Type: Full-Time

Job Overview

We are seeking an experienced Team Lead – P2P Quality to lead end-to-end quality control operations across the Procure-to-Pay (P2P) and Accounts Payable (AP) functions. The ideal candidate will have a strong understanding of invoice processing, payment operations, vendor master management, helpdesk activities, and Travel & Expense (T&E) processes.

The role is responsible for maintaining quality standards, ensuring compliance with SOPs and policies, conducting daily audits, identifying process gaps, and driving corrective and preventive actions. The successful candidate will also monitor SLA and KPI performance, prepare root cause analyses, and collaborate with internal and external stakeholders to improve operational accuracy and turnaround time.

Key Responsibilities

• Lead end-to-end quality control operations across Accounts Payable and P2P processes, including invoice processing, helpdesk, payments, vendor master management, and T&E.

• Ensure compliance with Critical to Quality (CTQ) parameters, standard operating procedures (SOPs), internal policies, and regulatory requirements.

• Plan, conduct, review, and report daily quality audits in accordance with established guidelines.

• Analyze audit findings, identify recurring errors and quality gaps, and recommend corrective and preventive actions.

• Prepare Root Cause Analysis (RCA) reports and conduct 5 Whys analysis to determine the underlying causes of process errors.

• Develop and implement preventive action plans to reduce recurring defects and improve process accuracy.

• Ensure timely completion and accurate reporting of team deliverables in line with agreed service standards.

• Monitor SLA, KPI, turnaround time (TAT), and accuracy targets across teams.

• Prepare and share daily, weekly, and monthly quality reports with internal and external stakeholders.

• Identify process inefficiencies, control gaps, and improvement opportunities across P2P operations.

• Support continuous improvement initiatives to enhance quality, productivity, compliance, and operational effectiveness.

• Collaborate with operations teams and stakeholders to resolve quality issues and implement sustainable solutions.

• Manage conflicts proactively and maintain effective working relationships across teams and organizational levels.

• Ensure teams consistently meet or exceed daily, weekly, and monthly quality and TAT targets.

Required Qualifications

• 7–10 years of overall professional experience, preferably in Accounts Payable, P2P operations, quality assurance, or finance and accounting shared services.

• Strong understanding of the end-to-end Accounts Payable and Procure-to-Pay lifecycle.

• Experience with quality control, audit execution, error analysis, and process compliance.

• Hands-on experience in Root Cause Analysis (RCA), 5 Whys, and corrective and preventive action planning.

• Strong knowledge of CTQ parameters, SOP adherence, SLA management, and KPI monitoring.

• Proficiency in Microsoft Office, particularly Advanced Excel.

• Familiarity with ERP systems such as SAP.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong written and verbal communication skills, with the ability to engage stakeholders at all levels.

• Proactive approach to conflict resolution, process improvement, and operational problem-solving.

• Ability to manage multiple priorities and meet strict deadlines.

Preferred Qualifications

• B.Com, M.Com, or a postgraduate degree in Finance, Accounting, or a related discipline.

• Experience in P2P quality assurance or Accounts Payable quality control.

• Exposure to invoice processing, payment operations, vendor master data, AP helpdesk, and T&E.

• Experience preparing audit reports, quality dashboards, and performance summaries.

• Knowledge of continuous improvement methodologies and quality management practices.

Performance Expectations

The successful candidate will be expected to:

• Maintain high standards of quality and compliance across P2P operations.

• Ensure timely execution and reporting of daily quality audits.

• Reduce recurring errors through effective RCA and preventive action plans.

• Achieve SLA, KPI, TAT, and accuracy targets.

• Drive continuous improvement and strengthen process controls.

• Build strong relationships with operations teams and stakeholders.

Important Hiring Information

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are required for profile creation.

Ideal Candidate Profile

A quality-focused finance operations professional with strong P2P and Accounts Payable knowledge, proven audit and RCA capabilities, and the ability to lead quality control activities, improve process performance, and ensure compliance with operational standards.