Job Description – Team Lead – P2P Quality

Job Title: Team Lead – P2P Quality
Location: Pune
Experience: 7–10 Years
Band: BPO 4/5
Job Code: 437078
Department: Finance & Accounting

Job Overview

We are looking for an experienced Team Lead – P2P Quality to lead end-to-end quality control operations within the Procure-to-Pay (P2P) and Accounts Payable function. The ideal candidate should have strong knowledge of the complete Accounts Payable cycle, quality assurance, audit management, root cause analysis, process improvement, and SLA/KPI management.

Key Roles & Responsibilities

1. Demonstrate strong understanding of the end-to-end Accounts Payable cycle, including Invoice Processing, Helpdesk, Payments, Vendor Master, and Travel & Expenses (T&E).

2. Lead end-to-end Quality Control operations and ensure adherence to Critical to Quality (CTQ) parameters, SOPs, policies, and compliance requirements.

3. Review audit findings, identify quality gaps, and recommend corrective actions.

4. Ensure daily audits are performed and reported to internal and external stakeholders.

5. Prepare Root Cause Analysis (RCA) and 5 Whys reports for errors, along with preventive action plans.

6. Ensure timely and accurate delivery of team responsibilities in compliance with organizational policies and standards.

7. Monitor and ensure adherence to SLA and KPI targets.

8. Identify process gaps and opportunities for continuous improvement.

9. Manage internal reporting and SLA adherence.

10. Ensure daily, weekly, and monthly targets for turnaround time (TAT) and accuracy are consistently achieved or exceeded.

Required Skills

• Strong knowledge of Procure-to-Pay (P2P) and Accounts Payable processes.

• Quality Control and Quality Assurance.

• Audit Management and Compliance.

• Root Cause Analysis (RCA) and 5 Whys.

• SLA and KPI Management.

• Process Improvement and Problem Solving.

• Excellent communication and stakeholder management skills.

• Conflict resolution and team leadership.

Additional Requirements

• Proactive approach and positive conflict resolution skills.

• Excellent analytical and problem-solving abilities.

• Strong communication skills at all organizational levels.

• Intellectual curiosity and a continuous improvement mindset.

Good to Have

• B.Com / M.Com / Postgraduate degree in Finance or Accounting.

• Experience in Accounts Payable processes.

• Good understanding of Finance and Accounting operations.

• Knowledge of ERP systems such as SAP.

• Proficiency in MS Office and Advanced Excel.

Important Notes

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.