WE ARE HIRING – TEAM LEADER (INTERNATIONAL COLLECTIONS)!

Location: Gurugram
Experience: 5–10 Years
Band: BPO 3/4
Work Mode: 100% Work From Office
Shift: 24×7 Rotational Shifts (Night Shifts Included)

Required Skills:

• International Voice Process

• B2B / B2C Collections

• Team Handling & Leadership

• Excellent English Communication

• Collections Management

• Cash Flow Management

• DSO Management

• Client Escalation Handling

• KPI & SLA Management

• Team Coaching & Performance Management

Key Responsibilities:

• Lead and mentor collections teams.

• Achieve collection targets and KPIs.

• Handle client escalations and disputes.

• Monitor team performance and quality.

• Drive process improvements and efficiency.

Important:
Ex-TCS employees are NOT eligible.
PAN and DOB are mandatory for profile creation.

Do you have 5–10 years of experience in International Voice Collections with Team Leading experience?

Questionnaire Link: https://myglit.com/lateral/cref/bb0d8b25c8

Apply now and grab this opportunity!