Technical Support Representative (TSR) – Google Workspace

Locations: Chennai / Indore
Experience: 6 Months–2 Years

Notice Period: Immediate to 30 Days Only

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Job Description

We are hiring Technical Support Representatives to provide customer-facing technical assistance across phone, email and chat channels. Candidates should have strong troubleshooting abilities, good communication skills and familiarity with Google Workspace products.

Top 5 Key Responsibilities

1. Handle customer technical support queries through phone, email and chat, ensuring professional communication and timely resolution.

2. Diagnose, troubleshoot and resolve technical issues using SOPs, knowledge-base articles and established support methodologies.

3. Manage customer cases through ticketing tools, maintaining accurate documentation and following the complete case lifecycle.

4. Meet Service Level Objectives (SLOs), maintain response and resolution timelines, and deliver high-quality customer satisfaction.

5. Support users with Google Workspace applications, including Gmail, Drive, Calendar, Meet, Docs, Sheets and other Google productivity tools.

Mandatory Skills

• 6 months to 2 years of relevant technical support or service desk experience.

• Excellent verbal and written communication.

• Typing speed of 60–80 WPM.

• Strong technical troubleshooting and analytical problem-solving skills.

• Experience using SOPs and knowledge-base documentation.

• Knowledge of any ticketing tool and basic ITIL concepts.

• Familiarity with Google Workspace products.

• Willingness to obtain Google Workspace Administrator Certification before Go Live.

• Notice period must not exceed 30 days.

Good to Have

• Infrastructure, Storage or Service Desk support experience.

• Hands-on experience with Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini, NotebookLM, Keep, Sites, Forms and AppSheet.

• Existing Google Workspace Administrator Certification.

Certification Requirement

Google Workspace Administrator Certification is mandatory before Go Live. Candidates who are not currently certified must be willing and able to complete the certification within the required timeline.

Important

Candidates with notice periods exceeding 30 days will not be considered.