Telecom Network Planning Associate – Ethernet Planning

About the Role

We are looking for motivated telecom professionals with strong communication skills and an understanding of network planning, customer delivery, and telecom order management. The role involves supporting enterprise customers throughout the delivery of Ethernet and Fibre services while coordinating with planners, engineers, delivery teams, and other stakeholders to ensure timely service activation.

Candidates with experience in FTTx/FTTP, Ethernet provisioning, fibre planning, telecom operations, service delivery, or customer-facing coordination are preferred.

Must-Have Skills

• Excellent spoken and written English communication.

• Strong customer-handling and voice-support experience.

• Understanding of telecom order lifecycle and service delivery.

• Knowledge of Ethernet and Fibre network concepts.

• Experience in FTTx/FTTP planning or delivery environments.

• Strong analytical, problem-solving, and coordination skills.

• Ability to manage multiple customer orders simultaneously.

• Stakeholder management and customer communication.

• Proficiency in Excel, reporting, and operational tracking.

Good-to-Have Skills

• Telecom planning and delivery project experience.

• Exposure to OSS/BSS systems and network inventory tools.

• Knowledge of telecom provisioning and assurance processes.

• Experience working with UK, European, or global telecom operators.

• Understanding of service activation, commissioning, and network build processes.

• Experience in customer-facing operational environments.

Key Responsibilities

Customer and Voice Engagement

• Communicate confidently with customers and senior stakeholders through calls, virtual meetings, and written communications.

• Coordinate engineering visit appointments and installation readiness.

• Provide proactive updates on delivery milestones, appointments, and service activation.

• Explain technical concepts in simple business language.

• Handle escalations professionally and maintain a positive customer experience.

Telecom Order Lifecycle Management

• Manage telecom orders throughout the complete delivery lifecycle.

• Track planning, survey, design, build, commissioning, and service activation milestones.

• Identify dependencies, delivery blockers, risks, and delays.

• Support order orchestration and delivery assurance.

• Maintain accurate operational tracking and governance updates.

Stakeholder Management

• Coordinate with customers, planners, field engineers, project managers, service managers, and external partners.

• Participate in customer governance calls and operational reviews.

• Provide clear business and technical updates to customers and leadership.

• Take ownership of delivery issues and proactively support resolution.

Experience Requirements

• 1–5 years of experience in Telecom Operations, Network Planning, Ethernet Delivery, Fibre Planning, Service Delivery, or Customer Experience Management.

• Relevant experience in FTTx/FTTP planning, Ethernet provisioning, or telecom service delivery is preferred.

Education Requirements

• Minimum 15 years of regular, full-time education (10+2+3).

• Bachelor's degree in Engineering, Telecommunications, IT, Computer Science, or a related discipline preferred.

• Any full-time graduate with relevant experience may apply, subject to hiring policy.

Eligibility Criteria

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are mandatory for employee profile creation.

• Candidates must be comfortable with primarily UK shifts and flexible 24x7 schedules.

Compensation

Salary up to ₹7 LPA, subject to employer policy and candidate eligibility.