Job title : Customer Service Executive – E-Hailing & Delivery Project (Malaysia Market)

Location: Johor Bahru, Malaysia

Job Description :

We are looking for Customer Service Executives to handle customer enquiries and concerns for an e-hailing and delivery project serving the Malaysian market.

Key Responsibilities :

• Handle inbound calls related to general enquiries, complaints, feedback, and product-related issues.

• Provide accurate information and ensure excellent customer service.

• Resolve customer concerns while maintaining service quality.

• Work with the team to achieve KPIs and SLA targets.

Required Skills :

• Good communication skills in Bahasa Malaysia and English.

• Ability to read, write, and speak both languages.

• Typing speed of at least 25 WPM with 100% accuracy.

• Strong customer service and problem-solving skills.

• Ability to work in a team and meet performance targets.

Qualifications :

• Completed SPM, UEC, or IGCSE.

• Freshers and experienced candidates may apply, subject to employer requirements.