About the Role

We're hiring Customer Service Executives fluent in Traditional Mandarin, Cantonese, and English to support a leading Hong Kong E-Hailing Project. This role is ideal for candidates with excellent multilingual communication skills and experience in customer service, call center, live chat, email support, and customer care.

You will assist customers across multiple channels, providing prompt and accurate resolutions while delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound customer inquiries through phone, live chat, and email.

• Assist customers with general inquiries, complaints, feedback, and service-related issues.

• Deliver accurate information and effective resolutions while maintaining excellent customer service.

• Meet productivity, quality, KPI, and SLA targets.

• Accurately document customer interactions and follow established processes.

• Manage multiple customer interactions in a fast-paced environment.

• Collaborate with team members to achieve operational goals and maintain high customer satisfaction.

Qualifications

• Minimum 18 years old.

• Completed SPM, UEC, or IGCSE qualification.

• Fluent in Traditional Mandarin, Cantonese, and English (Reading, Writing, and Speaking).

• Good computer literacy and typing skills.

• Strong communication, multitasking, and problem-solving abilities.

• Customer service or BPO experience is an advantage but not mandatory.

Benefits

• Basic Salary

• Monthly Allowance

• Shuttle service provided.

• Opportunity to work on an international Hong Kong customer support project.

• Walk-in interviews or virtual interviews for outstation candidates.

Eligibility (Non-Negotiable)

• Candidates must be at least 18 years old.

• SPM, UEC, or IGCSE qualification is mandatory.

• Fluency in Traditional Mandarin, Cantonese, and English is mandatory.

• Must be willing to work onsite in Johor Bahru.

• Must be willing to work 24-hour rotational shifts, including weekends and public holidays.

• Good computer literacy, typing skills, and the ability to multitask are required.

• Your CV should clearly highlight your language proficiency, education, customer service experience (if any), and current location. Profiles that meet the mandatory requirements will be prioritized for screening.

Apply now by sharing your updated CV along with your Current Location, Current/Expected Salary, Notice Period, and language proficiency details.