ROLE: Live Sales Agent (Customer Service) - Cantonese

‎HEADCOUNT REQUIRED: 1

‎START DATE: ASAP

‎WORK SCHEDULE: Mon to Fri, 8am to 5pm

‎LOCATION: Damansara Uptown, Imazium ( Petaling Jaya, Selangor )

‎

‎SALARY AND BENEFITS:

‎Basic: RM 4000 - RM4500

‎KPI incentive: RM 250 depends on performance

‎Public Holiday double pay

‎Free meal per day

‎

‎LANGUAGE: Cantonese + Mandarin + B2 English

‎QUALIFICATIONS:

‎●English proficiency at B2 level or higher (90% of support is handled in English, will need to handle customers from USA, Australia, Europe & etc)

‎●Ability to handle 10% of Cantonese & Mandarin language queue (will need to handle customers from Hong Kong, Taiwan & China)

‎●Minimum 1 year of experience in BPO Customer Service or Sales

‎●Willingness to work onsite – remote work is not available

‎

‎JOB DESCRIPTION

‎Responsibilities:

‎● Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clients.

‎● Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.

‎● When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team

‎● Triage support and billing inquiries and direct customers to the appropriate channels

‎

‎Basic Skill Requirements:

‎● Understanding of technology industry

‎● Call center experience

‎● Utilize Customer Relationship Management (CRM) tool

‎

‎Preferred Skill Requirements:

‎● Experience as a sales representative in a call center environment

‎● Direct SaaS/Cloud/Platform selling experience

‎● Direct Cloud PBX Product selling experience

‎● Salesforce CRM experience preferred

‎● Knowledge of solution-selling techniques