Location: Onsite

⏰ Schedule: Shifting Schedule

Salary: Competitive (Based on experience)

Start Date: ASAP

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The Role

Are you a Service Delivery Leader with a passion for driving client satisfaction, operational excellence, and financial performance? Do you thrive on building strong client relationships and leading cross-functional teams to deliver exceptional results?

We are looking for a high-caliber Service Delivery Manager to take ownership of project delivery, drive service improvements, and ensure financial and operational targets are met. You will be the primary point of accountability for client satisfaction, service quality, and overall performance.

If you have a proven track record in service delivery management, strong financial acumen, and the ability to communicate effectively across all organizational levels, we want to hear from you!

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Key Responsibilities

· Client Relationship Management: Build and maintain strong client relationships, ensuring satisfaction and long-term partnership.

· Service Delivery Oversight: Take full accountability for the overall performance of project delivery, ensuring service levels meet or exceed client expectations.

· Financial Management: Create and maintain high-quality Financial Status Reporting, monitor budgets, and drive financial performance.

· Service Improvement: Proactively identify service improvement activities when delivery is not meeting client expectations.

· Cross-Functional Communication: Communicate effectively across organizational boundaries, from team members to executive leadership.

· Strategic Alignment: Look out for both client and organizational long-term interests in all decision-making.

· Best Practices: Follow and promote industry-standard best practices for project and service delivery management.

· Performance Management: Monitor, track, and report on key performance indicators related to service quality, client satisfaction, and financial outcomes.

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Minimum Qualifications

· Experience: Proven experience in service delivery management, project management, or a related leadership role.

· Financial Acumen: Strong experience in financial status reporting, budget management, and cost optimization.

· Client Focus: Demonstrated ability to manage client relationships and drive satisfaction.

· Communication: Excellent verbal and written communication skills; ability to communicate effectively at all levels.

· Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to service improvement.

· Leadership: Proven ability to lead cross-functional teams and drive results.

· Industry Knowledge: Experience in BPO, IT services, or a related industry is preferred.

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What's In It For You?

· Competitive Salary: Based on experience and qualifications

· Career Growth: Opportunity to lead high-impact service delivery initiatives

· Strategic Impact: Drive client satisfaction and financial performance

· Leadership Role: Take ownership of project delivery and service improvement

· Global Exposure: Work with diverse teams and clients across multiple industries

Ready to lead service delivery excellence? Click "Apply Now" and join our team today!