Lead – Process Excellence & Continuous Improvement

Location: Manila / Taguig, Philippines
Work Setup: Hybrid
Work Schedule: Flexible shifting schedule, including nights, weekends, and holidays as required
Salary Package: PHP 52,000–73,000 per month
Employment Type: Full-time
Start Date: ASAP
Job Summary

We are looking for a skilled Lead – Process Excellence & Continuous Improvement to drive process optimization, operational efficiency, and continuous improvement initiatives within a BPO/CPO environment. The successful candidate will lead Green Belt-level improvement projects, analyze operational performance, identify process gaps, and implement sustainable solutions that enhance productivity, quality, and customer experience.

The role requires strong analytical, problem-solving, and stakeholder management skills, along with hands-on experience in Lean Six Sigma methodologies, process mapping, root cause analysis, and workflow optimization.

Key Responsibilities

• Lead and execute process improvement projects using Lean Six Sigma DMAIC methodology.

• Conduct root cause analysis (RCA) to identify process inefficiencies, recurring issues, and improvement opportunities.

• Perform process mapping, workflow analysis, and gap assessments to streamline business operations.

• Analyze operational data, identify trends, and develop actionable recommendations to improve productivity, quality, turnaround time, and overall performance.

• Collaborate with Operations, Reporting/MIS, and cross-functional teams to implement process improvements.

• Develop and maintain standard operating procedures (SOPs), process maps, control plans, and process documentation.

• Prepare project updates, performance reports, and presentations for stakeholders and leadership.

• Facilitate process improvement workshops, team huddles, and process review sessions.

• Support the development of training materials and communicate updated processes to relevant teams.

• Monitor improvement initiatives to ensure implemented changes deliver measurable and sustainable results.

• Establish control mechanisms and standardized documentation to maintain process improvements over time.

• Manage multiple projects simultaneously while meeting deadlines and business objectives.

• Support Lean, Kaizen, and broader business transformation initiatives as required.

Required Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

• Valid Lean Six Sigma Green Belt certification.

• 3–5 years of relevant experience in process improvement, operations, business analysis, or continuous improvement.

• Prior experience in a BPO/CPO environment.

• Hands-on experience leading Green Belt-level projects using DMAIC, root cause analysis, process mapping, and workflow analysis.

• Strong analytical skills with the ability to interpret data and translate findings into actionable business recommendations.

• Proficiency in Microsoft Excel and PowerPoint, along with process documentation tools.

• Experience developing SOPs, process maps, training materials, and project documentation.

• Excellent communication and presentation skills.

• Ability to collaborate with cross-functional stakeholders and manage multiple improvement initiatives.

Preferred Qualifications

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt-level projects.

• Experience supporting Black Belts, Business Excellence Managers, or transformation teams.

• Familiarity with data visualization tools such as Power BI or Tableau.

• Strong facilitation and stakeholder engagement skills.

• Ability to influence teams and drive adoption of new processes.

• Experience implementing control plans and sustaining process improvements.

• Strong business writing, training delivery, and documentation skills.

• Ability to work independently while contributing effectively to a team.

Required Certification

• Lean Six Sigma Green Belt Certification.

Work Requirements

• Willingness to work on a hybrid setup in Taguig or elsewhere within Metro Manila, as required by the business.

• Flexibility to work shifting schedules, including night shifts, weekends, and holidays.

• Ability to start as soon as possible.

Recruitment Process

1. Candidate validation

2. Zwayam profile creation

3. HR interview

4. Hiring Manager interview

5. Onboarding

Candidate Screening Questions

1. What is your highest educational attainment?

2. Are you a certified Lean Six Sigma Green Belt?

3. How many years of hands-on experience do you have leading Green Belt-level projects using DMAIC, root cause analysis, process mapping, and workflow analysis?

4. How many years of relevant BPO/CPO experience do you have?

5. What is your last drawn salary?

6. What are your salary expectations?

7. Are you willing to work on a hybrid setup in Taguig or within Metro Manila?

8. Can you start immediately once selected?

Interested candidates with relevant BPO/CPO experience, Lean Six Sigma Green Belt certification, and a strong background in process improvement are encouraged to apply.