SENIOR SERVICENOW PLATFORM ADMINISTRATOR

About the Role

Are you a highly experienced ServiceNow professional with strong expertise in platform administration, engineering, security, and enterprise system integrations?

We are looking for a technically proficient Senior ServiceNow Platform Administrator to join an IT Operations and Foundation team. The successful candidate will be responsible for engineering, configuring, securing, maintaining, and optimising the ServiceNow platform to ensure stability, reliability, scalability, and operational efficiency.

This role is ideal for a seasoned professional with extensive hands-on experience managing enterprise ServiceNow environments, implementing Single Sign-On (SSO) solutions, troubleshooting complex platform issues, and integrating ServiceNow with enterprise applications and security systems.

Candidates must demonstrate strong technical expertise, practical project experience, and the ability to work independently while collaborating effectively with cross-functional teams.

Key Responsibilities

- Administer, configure, maintain, and optimise ServiceNow instances across production and non-production environments.

- Ensure platform stability, availability, usability, security, and overall performance.

- Manage user accounts, groups, administrative privileges, access controls, and Access Control Lists (ACLs).

- Perform application maintenance, performance monitoring, troubleshooting, and advanced platform tuning.

- Lead the planning, coordination, and execution of ServiceNow platform upgrades.

- Implement and maintain platform security standards, system hardening, and data integrity controls.

- Design, configure, and maintain integrations between ServiceNow and internal or external enterprise systems.

- Implement and support Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

- Integrate ServiceNow with enterprise platforms, including Microsoft Entra ID, endpoint management solutions, security platforms, and observability tools.

- Provide technical guidance and configuration support to developers and other technical teams.

- Validate technical designs, integration requirements, and data exchange processes between interconnected systems.

- Apply ServiceNow ITIL best practices to support effective IT service management.

- Identify opportunities for platform improvements, automation, scalability, and cost optimisation.

- Collaborate with product teams and stakeholders to deliver technical initiatives and continuous platform improvements.

Mandatory Qualifications and Requirements

Interested candidates must meet the following requirements:

- At least 10 years of relevant professional IT experience, with substantial hands-on experience in ServiceNow platform administration or engineering.

- Demonstrated expertise in administering and maintaining ServiceNow instances, including platform upgrades, performance monitoring, advanced tuning, and system hardening.

- Proven experience in ServiceNow technical design, configuration, development, and enterprise integration implementation.

- Strong hands-on experience implementing Single Sign-On (SSO) solutions using both SAML and OpenID Connect (OIDC).

- Practical experience integrating ServiceNow with external enterprise systems, including Microsoft Entra ID, endpoint management, security platforms, and observability tools.

- Strong understanding of ServiceNow platform and database performance optimisation techniques.

- Knowledge of ServiceNow ITIL processes, frameworks, and industry best practices.

- Experience with ServiceNow development and administration.

- Working knowledge of Java or similar object-oriented programming languages.

- Understanding of data structures, algorithms, object-oriented design principles, and design patterns.

- Familiarity with Microsoft Azure fundamentals and Azure DevOps.

- Strong analytical, troubleshooting, and problem-solving capabilities.

- Ability to work independently, manage complex technical responsibilities, and collaborate effectively with cross-functional teams.

- Excellent verbal and written communication skills for engaging technical teams and business stakeholders.

- Candidates must demonstrate a strong level of practical expertise in implementing SSO solutions using SAML and OIDC.

- Must be willing and able to work on a hybrid arrangement in Makati City, Philippines, with a fixed day shift of 8:00 AM to 5:00 PM.

- Applicants must clearly indicate their current notice period and availability to join.

Preferred Qualifications

- Familiarity with the Scaled Agile Framework (SAFe) and Agile delivery methodologies.

- Experience working with enterprise-level ServiceNow environments.

- Exposure to large-scale platform engineering, enterprise architecture, and complex system integrations.

- Experience collaborating with multiple product teams and supporting enterprise technology initiatives.

Important Technical Experience and Candidate Information

To ensure proper qualification and technical assessment, applicants must be prepared to provide the following information:

1. Highest educational qualification attained.

2. Total years of hands-on experience administering, configuring, maintaining, or engineering the ServiceNow platform.

3. Self-assessment of technical expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC), rated from 1 to 10, with 10 representing the highest level of expertise. Candidates should be able to demonstrate their practical implementation experience.

4. Most recent drawn salary.

5. Expected salary.

6. Confirmation of willingness and ability to work on a hybrid arrangement in Makati City, Philippines.

7. Confirmation of availability to work the fixed day shift of 8:00 AM to 5:00 PM.

8. Current notice period and earliest possible joining date.

Important: Strong hands-on ServiceNow administration or engineering experience, enterprise integration expertise, and practical SAML/OIDC implementation experience are critical requirements. Candidates without relevant technical project experience may not be considered.

How to Apply

If you are a seasoned ServiceNow Platform Administrator or Engineer with extensive enterprise platform experience, strong SSO implementation capabilities, and a proven record of delivering complex technical projects, we encourage you to apply.

Please submit an updated CV highlighting your ServiceNow experience, relevant technical projects, SAML/OIDC implementations, enterprise integrations, and platform engineering achievements.

Note: Ensure that your latest CV clearly identifies the ServiceNow projects you have handled, your specific technical contributions, the technologies used, and the outcomes achieved.