AML Regulatory Compliance Associate Manager

Work Setup: Onsite – Taguig, Philippines
Work Shift: Shifting / Night Shift
Salary: Confidential – To be discussed during job offer
Headcount: 2

Skills & Qualifications

• 5–8 years of relevant KYC/AML experience

• Minimum 5 years of supervisory or people management experience

• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance

• Proven experience managing teams, operational KPIs, SLAs, quality and productivity

• Strong stakeholder management, communication and leadership skills

• Experience handling complex/high-risk KYC/AML cases is preferred

Key Responsibilities

• Manage a team of KYC Analysts and own pod-level SLA, quality, productivity and adherence metrics

• Allocate work, manage queues and rebalance capacity to meet daily/weekly volumes

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off

• Conduct daily huddles and weekly 1:1s; provide coaching based on scorecards and QC feedback

• Drive analyst ramp-up and monitor performance tiers

• Work with QC teams to identify defect trends and implement coaching/retraining

• Manage attendance, shrinkage and adherence while maintaining proper documentation

• Identify and manage attrition risks through employee engagement and recognition

• Escalate operational risks such as volume spikes, tool outages, SOP gaps and capacity constraints

• Support WBR (Weekly Business Review) preparation with accurate performance narratives and RCA

• Coordinate with Training teams to onboard new hires and close knowledge gaps

Candidate Eligibility

• Candidates must currently be in the Philippines

• Must have the legal right to live and work in the Philippines

• Must be willing to work onsite in Taguig

• Must be amenable to shifting/night-shift schedules

Recruitment Process

1. CV Screening

2. Validation and further CV screening through Workday

3. HRI Toolkit / FCV / CV review

4. Client Review

5. Interview & Selection

Candidate Pre-Screening Questionnaire

Please complete the questionnaire before submitting your CV:

[Click here to complete the Candidate Questionnaire] https://myglit.com/lateral/cref/22e43cc7e5

Please submit your latest CV in PDF format along with the completed questionnaire.

Note: Only candidates who meet the required KYC/AML experience, people-management experience, location/work-authorization and onsite requirements will be considered.