RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback. 
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions. 
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

​SKILLS AND QUALIFICATIONS:

​• 5-8 years of relevant KYC/AML experience.
​• Minimum 5 years of supervisory or people management experience.
​• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
​• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
​• Excellent stakeholder management, communication, and leadership skills.
​

Additional Information:
• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

RECRUITMENT PROCESS:

• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV, and CV
• For review with the client

Kindly answer the pre-screening question and send as comment while applying
PRE-SCREENING QUESTIONS:

• How many years of KYC/AML experience do you have?
• Years of supervisory or people management experience
• Rate your knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance, from 1 to 10, 10 being the highest.
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?
• When are you available to start once hired?