​RESPONSIBILITIES:

​• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 
​• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 
​• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback. 
​• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 
​• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 
​• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 
​• Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 
​• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions. 
​• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 
​• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.​

OVERALL PURPOSE: This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

SKILLS AND QUALIFICATIONS:

• KYC Team Lead
• 3 to 5 years of KYC-relevant experience
• 3 years of supervisory experience


Additional Information:
• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

RECRUITMENT PROCESS:

• Endorse for Validation through Workday along with the latest and complete CV, Toolkit and FCV
• Screening Interview
• For review with the client


PRE-SCREENING QUESTIONS:

• How many years of KYC Team Lead experience do you have?
• Years of supervisory experience
• Years of KYC experience:
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite/hybrid setup with a night shift schedule in Taguig or Cubao?
• When are you available to start once hired?