JOB DESCRIPTION 

Work Location: Taguig or Cubao, Quezon City

Work Setup: Onsite / Hybrid

Shift: Night Shift, Weekends Off

Responsible for managing a team of KYC analysts, overseeing daily operations, team performance, service quality, and productivity while handling operational escalations.

QUALIFICATIONS

- 3–5 years of KYC-related experience.

- At least 3 years of supervisory experience.

- Previous experience as a KYC Team Lead.

ROLES & RESPONSIBILITIES

- Manage KYC analysts and monitor team performance, quality, and productivity.

- Review and approve complex or high-risk cases.

- Conduct team meetings, coaching sessions, and performance reviews.

- Monitor attendance, productivity, and service level targets.

- Work with Quality Control to address performance gaps and errors.

- Support new hire onboarding and training.

- Identify and escalate operational risks and issues.

- Prepare weekly performance reports and provide root cause analysis.

ADDITIONAL REQUIREMENT

Applicants must currently be in the Philippines and have the legal right to live and work in the country.