OVERALL PURPOSE: The Capability Development Manager coordinates and oversees internal and external training operations for clients. This position establishes and manages relationships between the business stake holders, Capability Development (CD) team, clients and other stakeholders across various projects.


SKILLS AND QUALIFICATIONS:


• 7 to 8 years of relevant experience in providing Training and Development

• 5 years of supervisory experience

• With experience in Training and Development with a focus on Regulatory Compliance - AML or Transaction Monitoring


RESPONSIBILITIES:


• Lead the training team at the client location or assigned Accenture location

• Ensure the framework is in place for coaching, training, mentoring and gaining domain expertise on client-specific processes and products for people aligned to the deal/project

• Ensure that the effective facilitation, technical, domain and compliance skills are up to date for the trainers and manage operational and client alignment

• Manage day-to-day training operations and administration

• Set up training processes and manage daily, weekly and monthly reporting

• Lead and drive weekly, monthly and quarterly business reviews for training

• Knowledge capture & transfer

• Collaborate with and contribute to projects across the country and other projects as needed

• Ensure calibration and uniformity in the capability development offerings across clients and projects

• Assess relevant training needs for individuals and organizations, in consultation with departmental heads, including assessment methods and measurement systems available

• Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate

• Produce plans to meet training and development needs, manage training delivery and measurement, and follow up as necessary

• Monitor, measure and report on employees’ training and development plans and achievements within agreed formats and timescales

• Develop self, and always maintain knowledge in the relevant field

• Interact with training vendors, clients and stakeholders and attend related business meetings and reviews

• Ensure calibration between trainers.

• Aid the Operations team in improving performance on customer service, team motivation and teamwork

• Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.

• If required, support Mobilization Leads and Solution Architects by creating and deploying action plans and solutions.

• Ensure training content and talent framework is chalked out for new businesses

• Apply advanced analytical skills in assessing concepts and alternatives.


Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

PRE-SCREENING QUESTIONS:


• How many years of relevant experience in providing Training and Development do you have?

• Years of supervisory experience

• Do you have experience in Training and Development with a focus on Regulatory Compliance - AML or Transaction Monitoring?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?

• When are you available to start once hired?