​JOB TITLE: Application Support Engineer- Technology Architect for Microsoft Intune (CL8)

WORK SET UP: Onsite in Manila

WORK SHIFT: Shifting

Salary budget: 70K - 150K (Confidential)

(Salary is confidential, but sharing a range here for sourcing purposes only; never share with your candidates. Only give them a hint that once they are selected, the final salary offer will depend on the client and project they will be assigned to)


Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.


Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be filled with collaboration, problem-solving, and decision-making as you work with various teams to ensure the smooth operation of applications. You will be responsible for providing expert guidance and support, ensuring that all systems function optimally and meet the needs of the organization.


Roles & Responsibilities:


• Expected to be an SME.

• Collaborate and manage the team to perform.

• Responsible for team decisions.

• Engage with multiple teams and contribute to key decisions.

• Expected to provide solutions to problems that apply across multiple teams.

• Facilitate knowledge sharing and training sessions to enhance team capabilities.

• Monitor system performance and implement improvements as necessary.

• Develop and maintain documentation for processes and procedures.

•Moving the organization away from on-premises imaging to cloud-native management.

• Design tenant structure, including conventions and group hierarchies.

• Design "Zero-Touch" provisioning

• Create a procedure for app packaging, testing, and updating across the fleet.


SCCM (System Center Configuration Manager) Architect or Microsoft Endpoint Configuration Manager (MECM) Architect role includes:

• Site Planning and Distribution Strategy

• Discovery and Gap Analysis- Migration Planning & Consolidation

• Design Task Sequences


Professional & Technical Skills

• Required Skill: Expert proficiency in Microsoft Intune.

• Additional Good To Have Skills: Experience with SCCM and Microsoft 365.

• Strong understanding of application support methodologies and best practices.

• Experience in troubleshooting and resolving software issues in a timely manner.

• Familiarity with cloud-based solutions and their integration with on-premises systems.

• Ability to analyze system performance metrics and implement necessary changes.


Additional Information:

• The candidate should have a minimum of 7 years of experience in Microsoft Intune.

• This position is based at our Manila office.

• A minimum of 5 years of experience is required


RECRUITMENT PROCESS:

• Endorse for Validation

• Screening with CV Review and upload through Workday, along with the HRI toolkit, FCV and CV

• For review with the client


**REMINDER: Please do not include the name of the client and estimated salary in all your job postings. Kindly ensure that you upload the CVs of your candidates in PDF format with screening notes based on the JD provided.**


PRE-SCREENING QUESTIONS:


1. How many years of hands-on experience do you have with Microsoft Intune?

2. Have you implemented Windows Autopilot or Zero-Touch Provisioning? Please describe the project.

3. What Microsoft 365 services have you integrated with Microsoft Intune?

4. How much is your last drawn salary?

5. How much is your salary expectation?

6. Are you amenable to working onsite setup with a shifting schedule in Manila?

7. Do you currently have an active or recent application with Accenture and an active Workday Profile? If not, please avoid sending applications to this company after you submitted through us to avoid duplication.