Banking / Customer Service / Voice Representative - Concentrix Makati | Up to ₱28,000 Max Package | Open to HS, SHS, and College Graduates with 6 Months BPO Experience

*Company:* Concentrix

*Location:* Makati City, Metro Manila

*Salary:* Up to ₱28,000 Max Package

*Work Setup:* 100% Onsite

*Employment Type:* Full-time

*Schedule:* Shifting Schedule

Company Overview

Concentrix is one of the world's leading BPO companies, trusted by global brands for customer experience, technical support, and banking services. Joining Concentrix Makati means working with a stable, reputable company that values employee growth, performance, and well-being.

Job Description

We are hiring *Banking / Customer Service / Voice Representatives* for our Makati site.

In this role, you will be the first point of contact for banking customers. You will assist with inquiries, resolve concerns, and provide accurate and professional support for banking products and services.

This role is ideal for applicants who already have BPO experience and are looking for a higher salary, career stability, and growth in the banking industry.

Qualifications

*Education:*

- Open to All Education Levels

- Highschool Graduate

- Senior High School Graduate

- College Undergraduate

- College Graduate

*Experience:*

- At least 6 months of BPO experience REQUIRED

- Voice / Customer Service experience is an advantage

- Banking experience is a plus but not required

*Skills & Attributes:*

- Good English communication skills

- Strong customer service and problem-solving skills

- Ability to handle difficult customers with patience and professionalism

- Basic computer navigation and typing skills

- Willing to learn banking processes and systems

- Team player with a positive attitude

*Work Requirements:*

- Willing to work 100% Onsite in Makati

- Willing to work on shifting schedules, including nights, weekends, and holidays

- Can start ASAP

Responsibilities

- Handle inbound calls from banking customers

- Assist with account inquiries, transactions, billing, and general banking concerns

- Provide accurate information on banking products, services, and policies

- Resolve customer issues efficiently and escalate when needed

- Document all interactions accurately in the system

- Follow standard procedures, compliance, and data privacy guidelines

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, customer satisfaction, and attendance targets

- Maintain professionalism and excellent customer service at all times

What We Offer

*Compensation & Benefits:*

- Salary: Up to ₱28,000 Max Package

- 13th Month Pay

- Performance Bonuses & Incentives

- Night Differential Pay

- Overtime Pay

*Health & Wellness:*

- HMO Coverage for Employee + Dependents

- Life Insurance

- Wellness Programs

*Government Benefits:*

- SSS

- PhilHealth

- Pag-IBIG

*Leaves:*

- Paid Vacation Leave

- Paid Sick Leave

- Service Incentive Leave

*Career Growth:*

- Paid Training

- Promotion to Senior Agent, Subject Matter Expert (SME), Quality Analyst (QA), Team Leader, and Trainer

- Internal Job Opportunities within Concentrix

- Skills Training and Leadership Development

*Work Environment:*

- Modern Office in Makati

- Supportive Team and Trainers

- Stable Account with a Global Brand

A Day in the Life

- Log in and check your tools and updates

- Handle banking customer calls and provide solutions

- Document interactions and coordinate with support teams

- Attend coaching and team huddles to improve performance

- End your shift knowing you helped customers with their banking needs

Who Should Apply?

- Applicants with at least 6 months BPO experience

- HS, SHS, College Undergraduate, or College Graduates looking for a higher salary

- Candidates who want a stable, onsite job in Makati

- Applicants interested in banking and customer service careers

Application Process

1. Submit your application / Send your resume

2. Initial Interview / Assessment

3. Final Interview

4. Job Offer

5. Training and Onboarding

Important Note

Applicants must have at least 6 months of BPO experience to qualify for this role. This position is 100% onsite in Makati.