Account: TikTok

Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
Salary Package: PHP 80,000 – 110,000
Work Setup: Hybrid
Shift: Shifting Schedule
Headcount: 1

Job Summary

We are looking for an experienced Workforce Management Analytics Manager to lead business intelligence, workforce analytics, and reporting initiatives. The ideal candidate will have strong managerial experience in Business Intelligence, technical expertise in programming languages and technology stacks, and practical exposure to AI-powered tools and solutions.

Key Responsibilities

• Lead workforce analytics, business intelligence, and reporting initiatives.

• Develop and implement data-driven strategies to improve workforce efficiency and operational performance.

• Drive the development of innovative BI solutions, dashboards, and analytical models.

• Analyze workforce trends, operational metrics, and performance indicators to support business decisions.

• Identify opportunities to leverage AI tools and automation to improve reporting and analytical processes.

• Collaborate with cross-functional teams to deliver business intelligence solutions.

• Establish reporting standards, processes, and best practices.

• Mentor, coach, and develop BI specialists and team members.

• Manage team performance and support employee development.

Required Qualifications

• At least 1–2 years of managerial experience in Business Intelligence.

• Strong understanding of workforce management analytics and BI processes.

• Knowledge of programming languages and relevant technology stacks.

• Professional experience or working knowledge of AI tools such as OpenAI Codex, Claude Code, Claude Cowork, or similar AI initiatives.

• Strong analytical, problem-solving, and leadership capabilities.

• Ability to manage teams and lead complex analytical projects.

• Excellent communication and stakeholder management skills.

Recruitment Process

• Initial validation and screening.

• Interview with the Hiring Manager.

Important Eligibility Requirement

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Pre-Screening Questions

1. How many years of Business Intelligence managerial experience do you have?

2. Which AI tools have you used professionally?

3. What programming languages and technology stacks are you proficient in?

4. How many team members have you managed?

5. Are you amenable to the salary package, hybrid setup, shifting schedule, and McKinley location?

6. What was your last drawn salary?

7. What is your expected salary?