Job Title: Cantonese Bilingual Customer Service Representative (CSR) – Project-Based

Work Location: Makati City, Philippines

Work Setup: Onsite

Work Schedule: Flexible 

Employment Type: Project-Based

Experience: 2–6 yrs

Job Description : 

We are looking for Cantonese-speaking Customer Service Representatives who are proficient in both Cantonese and English to join a project-based customer service team in Makati. This opportunity is suitable for bilingual professionals with strong communication skills and a customer-focused approach. Candidates with experience outside the BPO industry are welcome to apply.

Key Responsibilities : 

1. Handle customer inquiries and provide clear, professional support in Cantonese and English.

2. Communicate effectively with customers through the assigned support channels.

3. Understand customer concerns, provide accurate information, and assist with appropriate resolutions.

4. Maintain accurate customer interaction records and follow established procedures.

5. Deliver a positive customer experience while meeting service quality and productivity expectations.

Required Skills : 

1. Proficiency in both spoken and written Cantonese and English.

2. Strong verbal and written communication skills.

3. Customer service, problem-solving, and interpersonal skills.

4. Attention to detail and the ability to follow processes.

5. Flexibility to work shifting schedules in a 24/7 operation.

Qualifications : 

• Proficient in Cantonese and English, both oral and written.
• Willing to work onsite in Makati City.

• Amenable to flexible or shifting schedules, including schedules supporting 24/7 operations.

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